Everything it does, page by page.
Every part of it either answers a customer or brings you another one.
Every one answers from your own information, and stops at anything that spends money.
Customer conversations
Every question in one place, answered once.
- Shared InboxEvery channel in one live queue
- AI Reply AgentReplies written from your own data
- Knowledge BaseThe source material your AI answers from
- Human HandoffMove a thread to a person and back
- Agent AssistDraft, macro and canned replies for your team
- Assignment and RoutingClear ownership on every conversation
- Follow-ups and SLANothing waits longer than it should
- CSAT and QualitySurvey scores plus AI conversation scoring
- Multilingual RepliesAnswer in the language the customer used
- Voice Notes and CallsVoice messages transcribed into the thread
- Comment RepliesFacebook and Instagram comments in the inbox
- Review RepliessoonGoogle reviews synced and answered
- Website ChatsoonTurn site visitors into conversations
- ChannelsConnect the accounts you already have
- WhatsApp Business APIYour own number, your own business account
- ReportsVolume, response time, satisfaction, topics
- Trust and ControlsRoles, approvals, and a record of every action
Growth and campaigns
The reason a customer comes back a second time.
- BroadcastsSend to a segment, handle the replies
- Message TemplatesBuild, submit and track WhatsApp templates
- Drip SequencesTimed message series that exit when they should
- Automation FlowsBuild a flow on a canvas, simulate it, run it
- Keyword RepliesMatch a phrase, send the right answer
- AI ActionsThe AI proposes, you confirm, it runs
- ContactsOne record per customer, filled from chat
- SegmentsBuild an audience from rules, always current
- Customer MemoryWhat you learned, kept on the record
- Lead CaptureLinks, QR codes and ad clicks into conversations
- WhatsApp OrderingTake the order inside the conversation
- Product CatalogThe item list your AI and orders share
- AppointmentsBookable services with reminders
- Click-to-WhatsApp AdsAd clicks tracked into conversations
- Marketing AgentsAnalysis and drafts across your marketing
- Consent and Opt-outsPermission recorded, opt-outs honoured
- Webhooks and APIStream events out, manage keys in
Start with one channel. The rest can wait.