Retail, D2C and catalog commerce teams
Messages for orders, deliveries and restocks.
Free with 1,000 messages a month. No card needed.
Thanks Layla. Order SH-2051 is confirmed for a sage linen set, queen size. Total: AED 320. Delivery is scheduled for tomorrow, 2 to 6 PM. Tap below to view the order or change delivery details.
Order SH-2051 has left our Al Quoz warehouse and is due on Thursday. Track the delivery below. If the address has changed, reply here before 8 PM tonight.
Swap the highlighted details for yours and keep the purpose.
Send when: The business has accepted an order and can provide a confirmed order reference.
Thanks Customer name. Order Order reference is confirmed for Order summary. Total: Total. Delivery is scheduled for Delivery window. Tap below to view the order or change delivery details.
Before sending: Send only after the order is confirmed. Do not use this wording while payment or stock is still pending.
Send when: A confirmed dispatch event is available for the order.
Order Order reference has left Dispatch point and is due on Delivery date. Track the delivery below. If the address has changed, reply here before Change cutoff.
Before sending: Trigger this from a confirmed dispatch status. Outside the service window, use an approved utility template.
Send when: A verified delivery attempt could not be completed.
We could not complete delivery for order Order reference because Confirmed attempt reason. Choose a new delivery time or share an updated location below.
Before sending: Use the carrier's confirmed reason. Do not guess why delivery failed.
Send when: A customer requested product updates and gave WhatsApp marketing opt-in.
Product name is back in stock in Available variant. The current price is Current price. Would you like to view the item or stop product updates?
Before sending: Send only with marketing opt-in and current availability. Use an approved marketing template outside the service window.