Bring Telegram into the same customer inbox.
Paste a bot token and the inbox is live. No business verification, no template review, no 24-hour clock.
What this channel adds
Telegram for business runs through the Telegram Bot API, which lets a company send and receive messages under a bot account that customers start a chat with. Otobiz connects your bot, brings its messages into the shared inbox alongside WhatsApp and Instagram, answers from your own information, and sends without a conversation window or template review.
What customers can do on Telegram
Start with the jobs that matter in a real conversation.
A direct bot-token connection
Telegram has no business verification, number migration, or template approval. Create a bot with Telegram's BotFather, then connect its token to Otobiz.
- Connect with a bot token, validated before it is saved
- Nothing else to set up once the token is in
No conversation window, no templates
Telegram does not close a reply window after 24 hours and does not require pre-approved templates. If a customer has started your bot, you can write to them when you have something to say, subject to your own consent rules.
- Replies allowed at any time to a chat that started the bot
- No template review, so message copy changes take effect immediately
Replies from your own content
AI agents answer from your knowledge base, website, Q&A pairs, and the contact's history, with the sources kept beside the reply.
- Answers with visible sources
- Replies in the customer's own language
More on Telegram
Rich formatting and media
Long answers split automatically at Telegram's character limit instead of being cut off. Photos, video, audio, voice notes, animations, and documents all send, and formatting is cleaned up on the way out so a stray character cannot break a message.
Broadcasts and drip sequences
Telegram contacts sit in the same segment builder as everyone else, so a broadcast or a multi-step sequence can target them with the same consent screening, pacing, quiet hours, and per-recipient reporting.
Buttons, polls, and locations, Soon
Telegram supports inline keyboards, polls, quizzes, venue cards, and mini app buttons, which turn a question into a tap. These follow the same review rules and send history as other messages.
Group and channel messaging
A bot can sit in a group or a channel and answer there, which suits community support and internal alerting. Otobiz can pair a hosted bot into a group with a short-lived code instead of asking you to create one.
What it takes to connect
Message BotFather inside Telegram, create a bot, and copy the token it gives you. Paste it into Otobiz. The token is checked against Telegram before it is stored securely and connected to your business account.
- A Telegram account to create the bot with BotFather
- The bot token BotFather returns
- A public name and picture for the bot, which customers will see
Before you connect
- The customer has to start the bot first
- Telegram does not allow a bot to open a conversation with someone who has never started it. There is no equivalent of a phone list you can message. Growth on Telegram means giving people a reason to tap start.
- Blocking is final
- If someone blocks your bot, Telegram refuses the send. Otobiz stops messaging that contact.
Full setup details
A link, QR code, or button somewhere your customers will actually find
Inbound files are capped
Telegram limits how large a file a bot may receive. An oversize file is called out as too large instead of arriving as an empty attachment.
Fewer people, in most markets
Telegram is the right primary channel in some regions and a secondary one in others. It costs nothing per message, so it is worth connecting either way.
A dedicated bot identity
Telegram conversations run through a bot you create, so a customer messages the bot rather than someone's own account. They have to write first before you can message them.
Questions buyers ask
How long does it take to connect Telegram?
About a minute. Create a bot with BotFather, copy the token, paste it into Otobiz. There is no business verification and no template review.
Does Telegram have a 24-hour window like WhatsApp?
No. Telegram does not close a reply window and does not require pre-approved templates. Your own consent rules and frequency caps are what govern sending.
Can we message people who have not used our bot?
No. Telegram only allows a bot to write to a chat that started it, and Otobiz cannot work around that.
Does Telegram cost anything per message?
Standard Telegram bot messaging has no Telegram per-message fee. Optional paid broadcast capacity has separate provider terms. Otobiz subscription and usage charges still apply.
Ready to put this to work?
Start with one customer journey and build from there.
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