Telegram in the same inbox.
Connect your bot with a token, then answer every chat from one inbox.
- Today
- Customer:
Reorder six cases of House Blend for Friday, same as last month.
- Mahbash Coffee:
House Blend, six 1 kg bags per case. AED 420 a case.
- Mahbash Coffee:
Six cases come to AED 2,520 for Friday dispatch. Shall I place it?
- Customer:
Yes, place it.
- Mahbash Coffee:
Placed. Order MC-1107: 6 cases of House Blend, AED 2,520. Dispatch on Friday.
What Otobiz does on Telegram
Otobiz connects the Telegram bot you create and answers its chats from your business information.
Connect with a bot token
Create a bot with BotFather and paste its token. The token is checked before it is saved.
Answers from your own content
AI answers from your knowledge base and the customer's history. Sensitive questions go to your team.
Media and long messages
Photos, video, voice notes and documents send as expected. Long replies split into parts, in order.
Broadcasts and sequences
Telegram contacts join the same segments and broadcasts as other channels. People who block the bot are skipped.
What it takes to connect
Create a bot with BotFather in Telegram, then paste its token into Otobiz.
- Your Telegram accountThe account you own
- OtobizAI replies
- One shared inboxFor your team
Questions buyers ask
How long does it take to connect Telegram?
About a minute. There is no business verification.
Does Telegram have a 24-hour window like WhatsApp?
No. You can write to anyone who started your bot, within your own consent rules.
Can we rotate the bot token later?
Yes. Rotating the token or renaming the bot keeps your contacts and history.
Where is the bot token stored?
Encrypted, with the key kept apart from it. Only the part of Otobiz that sends can read it.