Terms of Service

Otobiz lets a business manage customer messages on supported connected channels, reply with help from a team and enabled AI features, run available broadcasts and automations, and view results in one brand. We provide the tools. The messages you send and the audiences you send them to are yours.

You must provide accurate account information and keep your credentials secure. You are responsible for all activity under your brand and for your team members' use of the service. You must be legally able to enter a contract and use the service in compliance with the laws that apply to you.

You are solely responsible for the customers you message and the content you send. You represent and warrant that:

• Rights and consent: you have the necessary rights, permissions, and valid opt-in consent to contact each recipient on the channel you use, and you honor opt-out and unsubscribe requests promptly.
• Lawful use: your messaging complies with all applicable laws and regulations, including those governing marketing, privacy, and electronic communications (for example anti-spam, telemarketing, and data-protection laws).
• Platform rules: your use complies with the terms and policies of the channels you connect, including the Meta/WhatsApp Business messaging policies and Instagram's platform policies.
• Accurate data: keep the order status, customer records, and other source data used by automated features accurate. Review outputs because automated and AI-assisted responses can still be incomplete or wrong.

You agree not to use the service to:

• Send spam, unsolicited bulk messages, or messages to people who have not consented or have opted out.
• Send unlawful, deceptive, fraudulent, harassing, hateful, or otherwise abusive content.
• Impersonate any person or business, or misrepresent who is sending a message.
• Distribute malware, run phishing or scams, or attempt to breach the security of the service or any other system.
• Infringe intellectual-property or privacy rights, or violate any applicable law or third-party platform policy.
• Resell, scrape, reverse engineer, or overload the service, or circumvent its usage limits or safeguards.

We may suspend or terminate access that we reasonably believe violates these Terms or puts the service, its users, or a connected platform at risk.

Enabled AI features can draft and send routine replies from your brand data. Some consequential actions and campaign flows require review or approval, but not every automated message is reviewed before sending. You control which available automations are enabled.

Because automated and AI-assisted messages can be imperfect, you are responsible for reviewing your automation settings and for the messages sent from your brand. The AI assistant is a tool to help your team, not a substitute for your judgment, and we do not guarantee that any automated reply is accurate, complete, or appropriate for a given situation.

Your brand content and your customers' data belong to you; you grant us the rights needed to host and process it to provide the service. Our handling of personal data is described in the Privacy Policy, which forms part of these Terms. You are responsible, as against your end customers, for having a lawful basis and any required notices or consent for the data you bring to the service.

The service connects to third-party platforms (such as Meta's WhatsApp, Instagram, and Messenger, and other channels). Your use of those platforms is also subject to their own terms and policies, and their availability is outside our control. We are not responsible for a third-party platform's actions, outages, or changes to its APIs.

You can start for free. If you subscribe to a paid plan, the applicable fees, billing period, and terms will be presented at purchase. Third-party platforms may charge their own messaging fees (for example WhatsApp conversation charges), which are your responsibility.

Otobiz, including its software, design, and brand, is owned by us and our licensors. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You keep ownership of your content; we keep ownership of the service.

The service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that automated replies will be accurate.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim relating to the service is limited to the amount you paid us for the service in the twelve months before the event giving rise to the claim.

You may stop using the service, close a brand, or request permanent deletion. Permanent deletion may require disconnecting a connected channel first. We may suspend or terminate access for violation of these Terms, non-payment, or to protect the service or its users. On termination, your right to use the service ends. Sections that by their nature should survive, such as ownership, disclaimers, and limitation of liability, will survive. Data retention and deletion follow the Privacy Policy.

We may update these Terms from time to time. When we make material changes we will update the date above and, where appropriate, notify you. Continued use of the service after an update means you accept the revised Terms.

Questions about these Terms? Email us at support@otobiz.ai.