Terms of Service

Otobiz lets a business manage customer messages on supported connected channels, reply with help from a team and enabled AI features, run available broadcasts and automations, and view results in one business. We provide the tools. The messages you send and the audiences you send them to are yours.

You must provide accurate account information and keep your credentials secure. You are responsible for all activity under your business and for your team members' use of the service. You must be legally able to enter a contract and use the service in compliance with the laws that apply to you.

The service is for business use only and is not offered to consumers. By creating an account or using the service, you confirm that you are acting for a business, trade, or profession, and not as a consumer.

You are solely responsible for the customers you message and the content you send. You represent and warrant that:

• Rights and consent: you have the necessary rights, permissions, and valid opt-in consent to contact each recipient on the channel you use, and you honor opt-out and unsubscribe requests promptly.
• Lawful use: your messaging complies with all applicable laws and regulations, including those governing marketing, privacy, and electronic communications (for example anti-spam, telemarketing, and data-protection laws).
• Platform rules: your use complies with the terms and policies of the channels you connect, including the Meta/WhatsApp Business messaging policies and Instagram's platform policies.
• Accurate data: keep the order status, customer records, and other source data used by automated features accurate. Review outputs because automated and AI-assisted responses can still be incomplete or wrong.

You agree not to use the service to:

• Send spam, unsolicited bulk messages, or messages to people who have not consented or have opted out.
• Send unlawful, deceptive, fraudulent, harassing, hateful, or otherwise abusive content.
• Impersonate any person or business, or misrepresent who is sending a message.
• Distribute malware, run phishing or scams, or attempt to breach the security of the service or any other system.
• Infringe intellectual-property or privacy rights, or violate any applicable law or third-party platform policy.
• Resell, scrape, reverse engineer, or overload the service, or circumvent its usage limits or safeguards.

We may suspend or terminate access that we reasonably believe violates these Terms or puts the service, its users, or a connected platform at risk.

Enabled AI features can draft and send routine replies from your business data. Not every automated message is reviewed before sending. You control which available automations are enabled.

Because automated and AI-assisted messages can be imperfect, you are responsible for reviewing your automation settings and for the messages sent from your business. The AI assistant is a tool to help your team, not a substitute for your judgment, and we do not guarantee that any automated reply is accurate, complete, or appropriate for a given situation.

Your business content and your customers' data belong to you; you grant us the rights needed to host and process it to provide the service. Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.

For the personal data of your contacts and end customers, you decide how and why it is used, and you are responsible for having a lawful basis, any required notices, and valid opt-ins. We process that data on your behalf and on your instructions, which include your settings and your use of the service. We also use it as needed to keep the service secure and reliable and to meet our legal obligations, as described in the Privacy Policy.

If we become aware of a personal-data breach affecting your customer data, we will notify you without undue delay.

We use reasonable, industry-standard measures to protect data, as described on our Security page. No system is completely secure, and we do not guarantee that unauthorized access will never happen.

We may require you to verify your email address and a WhatsApp number before you use the service.

You are responsible for the security of your account: your sign-in credentials, using two-factor authentication where it is available, deciding who on your team has access, and the devices you and your team use. You must tell us promptly at support@otobiz.ai if you suspect unauthorized use of your account.

The service connects to third-party platforms (such as Meta's WhatsApp, Instagram, and Messenger, and other channels). Your use of those platforms is also subject to their own terms and policies, and their availability is outside our control. We are not responsible for a third-party platform's actions, outages, or changes to its APIs.

• Your own AI key: where your plan allows, you may connect your own AI provider key. You are responsible for that provider account, its terms and its charges. We store the key encrypted and use it only for your business.
• Connected AI tools: anything an AI tool you connect does in your business, such as reading chats or sending messages, is your action under these Terms. You are responsible for the tools you connect and for keeping access keys secure.

Unless we agree otherwise in writing, you pay for the service in US dollars through a plan and, if you choose, a prepaid balance for usage beyond it.

• Plans and prices: our pricing page shows each plan, what it includes, and its price. These may change with notice.
• Usage beyond your plan: if you choose, usage beyond what your plan includes is paid from your prepaid balance. It is never added to your subscription invoice.
• Balances, refunds and automatic top-up: these work as our pricing page and help docs say. If you turn on automatic top-up, you authorize us and Dodo Payments to charge your saved payment method as you set it up, until you turn it off. Refunds follow the pricing page and help docs, and are otherwise given only where the law requires.
• Renewal and cancellation: a paid plan renews automatically until you cancel, and you authorize us and Dodo Payments to charge your saved payment method at each renewal. Cancelling stops the next renewal, and your plan continues to the end of the period you have paid for.
• Pauses: services may pause when included use or your balance runs out, when a channel or feature is not in your plan, or when use is far above normal.
• Tax: prices exclude tax. Dodo Payments sells plans and top-ups to you as our merchant of record and payment processor, and adds any tax that applies where you are.
• Meta's fees: Meta charges its own fees for WhatsApp messages and calls, billed to your own WhatsApp Business account. You pay those fees to Meta directly, with no markup from us, and Meta's terms apply to them. Other connected platforms may charge their own fees, which are your responsibility.
• Custom plans: custom pricing is available only under a separate written agreement.

Otobiz, including its software, design, and brand, is owned by us and our licensors. We grant you a limited, non-exclusive, non-transferable right to use the service while you have access to it under these Terms. You keep ownership of your content; we keep ownership of the service.

The service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that automated replies will be accurate.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim relating to the service is limited to the lower of the subscription fees you paid in the three months before the event giving rise to the claim (not including usage, balance or top-ups) and US$1,000. The exclusions and cap in this section also apply to security incidents, to the extent the law allows.

To the extent the law allows, any claim relating to the service must be brought within one year after it arises, or it is permanently barred.

You will indemnify and hold harmless us, our affiliates, and our and their officers, employees, and agents against any claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or relating to:

• Your content: the content you send, upload, or store through the service.
• Your messaging: the messages sent from your business and the recipients you message.
• Opt-in and consent: your opt-in and consent records, or the absence of an opt-in or consent that was required.
• Legal and platform compliance: any failure by you to comply with applicable laws, including marketing, privacy, and telecommunications laws, or with Meta and WhatsApp policies.

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including cyberattacks, and outages or changes at Meta or WhatsApp, cloud providers, payment providers, or internet and telecommunications networks.

You may stop using the service, delete a business, or delete your account in the app. We may suspend or terminate access for violation of these Terms, non-payment, or to protect the service or its users. On termination, your right to use the service ends. Sections that by their nature should survive, such as ownership, disclaimers, limitation of liability, and indemnity, will survive. Data retention and deletion follow the Privacy Policy.

We may update these Terms from time to time. When we make material changes we will update the date above and, where appropriate, notify you. Continued use of the service after an update means you accept the revised Terms.

These Terms are governed by the laws of the United Arab Emirates as applied in Dubai, and the courts of Dubai have exclusive jurisdiction over any dispute. Before going to court, tell us about the dispute at support@otobiz.ai and give us a reasonable time to resolve it. The English text governs any translation.

Questions about these Terms? Email us at support@otobiz.ai.