WhatsApp automation that answers with AI.
Replies, order questions and follow-ups from one shared inbox, on the number you own.
Yes, two boxes are AED 180. Would you prefer 10 AM to 1 PM or 3 to 6 PM?
Confirmed! Two pistachio gift boxes, Thursday 10 AM to 1 PM, to Office 1203, Bay Square 8. Total: AED 180.
What Otobiz does on WhatsApp
Otobiz answers WhatsApp customers with AI from your business information, and your team handles the rest.
One inbox for every chat
Otobiz puts every WhatsApp chat in one shared inbox, one thread per customer with their history beside it. Your team assigns chats and leaves private notes.
Search- Reem HaddadI've passed this to our team. Someone will reply here shortly.
- NoorHi! Graphite is in stock in 2 sizes.
- Sara IdrisYes, 36 litres, 55 x 35 x 23 cm. It fits cabin limits on most airlines in the region.
- Omar NasserDone. It ships tonight for tomorrow, and the courier takes the cracked one at the door. No charge.
Answers from your own information
AI answers from your knowledge base, website and the customer's orders, in their language. When a fact is missing, it says your team will check.
Your team steps in
Requests for a person, refunds, payment disputes, legal and medical questions go to your team, and the AI stops in that chat. So does a question it misses twice.
Templates, submitted and tracked
Write a template, send it to Meta and track approval here. Any rejection reason shows on the template.
Transit 38 is back in stock in graphite. The current price is AED 640. Would you like to view the item or stop product updates?
View itemStop updatesBack-in-stock requestsOpted inScheduled for Fri, 7:00 PMRecipients
- Reem HaddadRead
- NoorDelivered
- Sara IdrisRead
What it takes to connect
Sign in with Meta inside Otobiz and pick or verify your number. The account and number stay yours.
- Your WhatsApp accountThe account you own
- OtobizAI replies
- One shared inboxFor your team
Questions buyers ask
Do I need the WhatsApp Business app or the API?
The app suits one person answering from a phone. Otobiz uses the WhatsApp Business Platform, which adds a shared inbox, AI replies and broadcasts.
Can we keep using the WhatsApp Business app?
Yes, for eligible WhatsApp Business app numbers. Connect with an in-app code, and the app keeps working, with your contacts and up to six months of chats copied in.
Do I need my own WhatsApp Business Account?
Your business owns the WhatsApp Business Account, the number and its approved templates. They stay yours if you leave Otobiz.
How do customers unsubscribe?
A reply of stop, unsubscribe, cancel, end or quit stops marketing to that contact. Meta's own opt-out signals do the same.