B2B and distribution
WhatsApp ordering for distributors and dealers.
Answer dealer questions, collect quote details and keep orders in one conversation.
From dealer message to a priced order in the system
Apply the right price list, check credit before confirming, and stop anyone retyping an order from a chat.
Reorders
The order most dealers actually place.
The previous order comes back at their own pricing, confirmed in two taps.
What the customer sees
MessagesCatalog orderReply buttons
What the team gets
Reorder placed
BS-4471, dispatch Thursday
Recognize the account and its standing order
Apply the dealer's own price tier
Confirm without anyone retyping it
Where a dealer order gets retyped.
Keep the dealer, quote and order together.
- Orders arrive as a voice note
- A dealer sends a list in a message, someone reads it into the system, and a digit gets lost between the two.
- Everyone is on a different price
- Dealer pricing is a spreadsheet somebody has to check, so quotes go out wrong and get corrected afterwards.
- Credit is checked after the fact
- The order is confirmed, then accounts notice the account is over its limit, and someone has to walk it back.
- 01
Reorders against the right price list
Keep items and quantities together with the dealer's request. Connected price lists provide the account-specific prices and quantity breaks needed for a quote.
- 02
Credit checked before the order is confirmed
Hold orders that need credit approval until your team checks the account. Automatic checks require a connection to your credit records.
- 03
Orders that land in the system, not a chat log
WhatsApp orders become structured records with a reference. Sending them to your warehouse or ERP requires a supported connection.
Common questions
Can dealers order without a portal login?
Yes. They order in the conversation they already use, and it becomes a structured order with a reference rather than a message somebody retypes.
Does it use our dealer pricing?
Dealer-specific prices require a connected price list that supports your pricing rules. Your team can review quotes before confirmation.
Can we stop orders that exceed a credit limit?
Orders can stay pending for credit approval. Automatic balance and limit checks require a connection to your credit system.
Can a dealer repeat their last order?
An available order history can supply the items and quantities for a repeat request. Confirm the current prices, stock and delivery terms before accepting it.
Do dispatch updates go to the dealer automatically?
Automatic dispatch messages require a connected fulfillment system and the appropriate messaging permissions. Updates stay in the order conversation.
Ready to put this to work?
Start with one customer journey and build from there.
7-day free trial. Nothing is charged when you start. Cancel before it ends and pay nothing.