Answer the comments too.
The buying question sitting under your post gets an answer.
Post comments
Arden & Row · new arrivals
Is the blue jacket available in medium?
Arden & Row: Yes. We sent the sizes privately.
From first message to a clear answer.
Bring Facebook and Instagram comments into the same working queue as private messages. Answer publicly when everyone needs the information, then continue privately when the conversation becomes personal.
Facebook and Instagram comments land in the inbox
Reply in public or open a private message from the comment
Hide and unhide comments on your own posts
Keyword rules can open a private message automatically
What resolves the conversation
Every comment in the queue
Comments are stored against your business as they arrive, which makes them a working queue.
- Instagram comments and Facebook Page comments
- Stored once, so a resent notification does not duplicate
- New comments only, so edits and deletions do not resurface
Public reply or private message
Some answers belong under the post, some belong in a direct message. Both are one action from the same view.
- Public reply posted back to the platform
- Private message that opens a normal conversation thread
- Every deletion logged with who did it
More capabilities
Connect the Page or profile
Connect the Facebook Page or Instagram professional account. Comments on your posts start arriving alongside direct messages.
Read them in one tab
Comments open in their own tab in the inbox, stored once so the same comment does not appear twice when the platform resends it.
Choose public or private
Reply publicly under the comment, or send a private message to the person who wrote it, which moves the conversation into a normal thread.
Automate the obvious ones
Write a keyword rule so comments matching a phrase get a private message automatically. Comments with no matching rule remain in the queue for review.
Moderate what stays visible
Hiding a comment removes it from public view without deleting it, which is usually the right response to spam or abuse on a business post.
- Hide and unhide on your own posts
- Handled from the inbox, without opening the platform app
- Every moderation action attributed to the person who took it
Rules that open a conversation
Comment automation here is deliberately narrow: a matching keyword opens a private message. Nothing is posted publicly by a rule.
- Exact, contains or pattern matching, in priority order
- Separate rules for Instagram and Facebook comments
- Nothing sent when no rule matches
Good to know
- Comment deletion is not available. You can hide and unhide.
- Automatic responses to comments open a private message only, never a public reply.
- Comment edits and removals made on the platform are not tracked.
Questions buyers ask
Which comments come in?
New comments on your Facebook Page posts and your Instagram posts, once the Page or professional account is connected.
Can I reply publicly from Otobiz?
Yes. A public reply is posted back to the platform under the comment, and the action is recorded in the activity history.
How does comment to message automation work?
A keyword rule matches the comment text and sends that person a private message. Nothing is sent when no rule matches.
Does automation post public replies?
No. Automatic responses open a private message only. Public replies remain in review before they are published.
More questions
- Can I delete a comment?
- You can hide and unhide. Deletion is not available, which keeps a moderation action reversible.
- Do edited comments update?
- Only new comments are processed. Edits and removals on the platform are not tracked back into the queue.
- Does a private reply become a normal conversation?
- Yes. It opens a thread in the inbox with the same history, assignment and notes as any other conversation.
- Are comments included in reporting?
- Comment actions are recorded in the activity history. Conversation reporting covers messages. There is no comment volume report.
- Why answer comments in the same place as messages?
- Because a public question is worth more than a private one. Everyone reading the post sees the answer, and the person who asked can be moved into a private conversation.
Answer every customer from one inbox.
Ready to put this to work?
Start with one customer journey and build from there.
7-day free trial. Nothing is charged when you start. Cancel before it ends and pay nothing.