Answer Instagram and Facebook comments from one inbox.
The buying question sitting under your post gets an answer.
Post comments
Sadu Home · new arrivals
layla.m Is the terracotta throw still available?
sadu.home Yes! We sent you the details in a DM.
The terracotta throw is in stock at AED 185. Reserve one?
Yes, please.
Otobiz brings post comments into the shared inbox, where you reply in public or in a private chat.
Comments beside your DMs
Reply in public or in private
Hide spam without deleting it
Keywords open a DM automatically
Every comment in the queue
New comments on your Facebook Page and Instagram posts arrive in their own inbox tab. Each comment appears once, even if Meta sends it twice.
- Instagram and Facebook Page comments
- Handled without opening the platform app
Public reply or private message
Answer under the post when everyone should see it, or message the person privately. A private reply opens a normal inbox chat with history and notes.
- Public reply posted back to the platform
- Every reply logged with who sent it
More capabilities
Moderate what stays visible
Hide spam or abuse from public view without deleting it, and unhide it later. Each hide and unhide is logged with who did it.
- Hide and unhide on your own posts
- Reversible, so a mistake is easy to undo
Rules that open a conversation
A keyword automation sends a private message to anyone whose comment matches. It never posts in public.
- Exact, contains or pattern matching
- Separate rules for Instagram and Facebook
- Nothing sent when no rule matches
Questions buyers ask
Which comments come in?
New comments on your Facebook Page and Instagram posts, once you connect the account with comment access.
Can I reply publicly from Otobiz?
Yes. The reply is posted under the comment on Facebook or Instagram and recorded in the activity history.
How does comment-to-DM automation work?
A keyword automation matches the comment text and sends that person a private message. The chat then continues in your inbox like any other.
Does automation post public replies?
No. Rules send private messages, and a person on your team posts every public reply.