One shared inbox for WhatsApp, Instagram and more.
Your whole team works the same inbox, with no per-seat fees.
Otobiz gives your team one shared inbox where every chat opens with the customer's history beside it.
Assign chats to people or the AI
Snooze or close without leaving the queue
Team-only notes with @mentions
New messages appear without a refresh
One place for every customer thread
Each chat shows the customer's profile, tags and past orders in the same view. Records that share a phone number are linked, and your team merges the rest.
- Tags and custom fields on the contact
- Past conversations in the same panel
- Voice notes transcribed into the thread
Teamwork beside the conversation
Assign each chat to a teammate or the AI agent, and discuss it in notes the customer never sees. Chats the AI should not answer get a Needs a person badge.
- @mentions notify in the app and by email
- One owner shown on every chat
- Take and Release control per chat
More capabilities
Find the message you need
Search covers message text as well as contact names. Filters narrow the queue by status, assignee and channel.
- Open, snoozed and closed views
- Unread counts per chat and overall
- Blocked contacts kept out of the queue
Message actions that match the channel
Otobiz offers each app's own message actions, so a reply behaves the way the customer expects. Macros handle routine steps in one click.
- React, edit, unsend and pin where allowed
- Read receipts when you open a chat
- Macros that tag, note, assign and set status
Comments in the same inbox
Facebook and Instagram comments open in their own tab beside your messages. Reply in public or move the chat to a private message.
- Reply publicly or move to a private chat
- Hide and unhide comments on your posts
Questions buyers ask
Which channels land in the shared inbox?
WhatsApp, Instagram, Messenger, Telegram, website chat, TikTok, X, Reddit (paused by Reddit), Bluesky, Slack and email, plus comments from YouTube, LinkedIn and Threads, and Google reviews, all in one queue.
How does my team take over from the AI?
Reply in the chat and your reply takes over. Take and Release let you pause the AI in one chat and give it back later.
What happens to a snoozed conversation?
It leaves the open queue until the time you choose, then returns by itself.
Can I use it on my phone?
Yes, in your phone's browser. The inbox adapts to any screen.
More questions
- What happens if the same customer writes on two channels?
- Channels that share a phone number link to one customer record. Otherwise they stay separate until your team merges the contacts.
- Does the AI have to be involved?
- No. Switch the AI agent off for the whole business or for one chat, and the inbox works the same.