One inbox for your customer channels.
Bring WhatsApp, Instagram, Messenger and Telegram conversations into one place.
From first message to a clear answer.
Bring WhatsApp, Instagram, Messenger, and Telegram into one queue. Each conversation keeps its channel and contact history, while known identities can be linked deliberately.
Every connected channel in one working queue
Assign, snooze, and close without leaving the queue
Internal notes and mentions that customers never see
New messages appear without a refresh
What resolves the conversation
One place for every customer thread
Messages keep the channel and contact that identified the customer. When two records share a known identifier, your team can link them without merging people on a guess.
- Contact profile, tags and custom fields beside the thread
- Past conversations and order records in the same panel
- The same phone number recognized across channels that share it
- Voice notes transcribed into the thread as text
Keep review beside the conversation
Agents handle routine conversations in the queue. When a reply or action needs review, ownership, private notes, and mentions keep the decision beside the customer history.
- Agent ownership and review status visible on the thread
- Internal notes marked team only, never sent to the customer
- Mention a reviewer to notify them in the app and by email
- A draft lock prevents two replies at once
More capabilities
Connect a channel
Sign in with the account that owns the WhatsApp number, Instagram profile, Facebook Page or Telegram bot. The integration is stored against your business, not shared with anyone else.
Let messages land
Inbound messages are matched to a contact, attached to that contact's thread, and pushed to every open inbox in the business. Attachments, voice notes and replies to earlier messages come through with them.
Keep one owner
Each thread shows its agent, status, and any review owner. Everyone sees the same state, so the customer receives one coherent answer.
Close or snooze
Close a thread when it is done, or snooze it for a set number of hours. A snoozed thread comes back to the open queue by itself when the time is up.
Find the message you need
Filters narrow the queue by state and channel, and search runs over contact names and the text of messages themselves.
- Filter by status, assignee and channel
- Search message bodies, not only contact names
- Unread counts per thread and for the whole business
- Blocked contacts kept out of the working queue
Message actions that match the channel
Otobiz gives you what each platform actually supports, so an action you take here behaves the way it does in the customer's own app.
- React, edit, unsend and pin where the channel allows it
- Send-later replies re-checked against consent and the reply window before they go
- Read receipts sent back to the customer when you open a thread
- Macros that tag, note, assign and set status in one click
Comments and reviews in the same place
Public conversation lives beside private conversation. Facebook and Instagram comments and Google Business Profile reviews open as their own tabs in the inbox.
- Reply publicly or move a commenter into a private message
- Hide and unhide comments on your own posts
- Google reviews synced on a schedule with replies published back
Good to know
- Tags belong to the contact, not to a single conversation.
- Filters cover status, assignee, channel and search. There are no saved views.
Questions buyers ask
Which channels land in the shared inbox?
WhatsApp, Instagram direct messages, Facebook Messenger and Telegram. Facebook and Instagram comments and Google Business Profile reviews appear as separate tabs in the same inbox.
Can several people work the same queue?
Yes. Agents keep routine conversations moving, while assignment, statuses, internal notes, mentions, and a draft lock keep reviews coordinated in the same queue.
Do I need to refresh to see new messages?
No. The inbox holds an open stream to the server and new messages appear as they arrive, with a slow poll as a backup if the stream drops.
What happens to a snoozed conversation?
It leaves the open queue for the number of hours you choose and returns on its own when that time is up, so nothing depends on someone remembering.
More questions
- Are internal notes ever sent to the customer?
- No. Notes are stored as internal messages and are never dispatched to a channel. They are visible only to members of your business.
- Can I use it on my phone?
- The inbox is a responsive web app, so it works in a mobile browser. There is no separate native app.
- What happens if the same customer writes on two channels?
- Where the two channels share something, such as a phone number, they are linked to one customer record. Where they do not, the two stay separate until someone merges the contacts.
- Can I tag a conversation?
- Tags belong to the contact, so they follow the customer across every thread. Conversation state is carried by status, assignee and notes.
- Does the AI have to be involved?
- No. The AI agent can be switched off for the whole business or for a single conversation, while the inbox and review tools remain available.
Answer every customer from one inbox.
Ready to put this to work?
Start with one customer journey and build from there.
7-day free trial. Nothing is charged when you start. Cancel before it ends and pay nothing.