WhatsApp keyword auto replies for hours and menus.
The same fixed answer every time a message matches your phrase.
Keyword automation
Exact phrase · WhatsApp
Current dishes and prices
Otobiz sends keyword replies before the AI agent, for answers like opening hours that must never vary.
Exact, contains or pattern matching
Priority order, first match wins
One channel or every channel
Sent before the AI agent replies
The exact text, every time
The customer gets exactly the text you wrote. Put specific rules above general ones so the right one wins.
- Exact: one word, like menu
- Contains: a phrase inside a longer message
- Pattern: structured input like an order number
- Reem HaddadI've passed this to our team. Someone will reply here shortly.
- NoorHi! Graphite is in stock in 2 sizes.
- Sara IdrisYes, 36 litres, 55 x 35 x 23 cm. It fits cabin limits on most airlines in the region.
- Omar NasserDone. It ships tonight for tomorrow, and the courier takes the cracked one at the door. No charge.
The same send rules apply
A keyword reply passes the same consent, opt-out and 24-hour window checks as any other message. It goes out once, even if a message arrives twice.
- Opted-out contacts get no reply
- Switch a rule off anytime
More capabilities
Comment keywords to private messages
A keyword in an Instagram or Facebook comment opens a private message with that person. It never posts a public reply.
- Separate rules for comments and messages
- Opens a normal inbox conversation
Questions buyers ask
What happens if two rules match?
The rule with the higher priority wins, and one keyword reply goes out per message.
Can a rule apply to only one channel?
Yes. Pin a rule to one channel, or leave it open so it answers on every connected channel.
When should I use a rule instead of the AI agent?
Use a rule when the answer must never change, like opening hours or a price list. Messages no rule matches go to the AI agent.
What if my pattern has a mistake?
That rule is skipped and the rest keep working. One broken pattern never stops your other replies.
More questions
- Are keyword replies logged?
- Yes. Each send is saved in the activity history under the rule that sent it.