WhatsApp AI that answers before buyers go elsewhere.
Accurate answers from your own information, day and night.
Otobiz is a WhatsApp AI chatbot that replies in Arabic, English and any language your customers write in.
Product, order and opening-hours answers
Sensitive chats go to your team
Your data never trains shared AI
AI on every plan, from your balance
Accurate answers from your data
Each reply is written from what you connected, when the message arrives. It never invents an order status or a discount.
- Knowledge base passages that match the question
- The customer's recent orders
- Your products, prices and opening hours
- What the customer asked before
Your team takes the hard ones
The AI sends a short holding message and stops replying in that chat. Your team sees a Needs a person badge in the shared inbox.
- The customer asks for a person
- Refunds, payment disputes, legal or medical questions
- A second question it cannot answer
More capabilities
Your data stays yours
Your conversations and knowledge never train shared AI models. Everything is encrypted, and each business's data is kept separate.
- Encrypted storage
- Each business kept separate
Questions buyers ask
What happens when it cannot answer?
It asks one clarifying question or tells the customer your team will check. If it misses again, the chat goes to your team.
How does my team take over a chat?
Reply from the shared inbox and your reply takes over. Take and Release let you pause the AI in a chat and give it back.
Can I stop it for the whole business?
Yes. One switch stops automatic replies on every channel, and each chat has its own switch.
What languages does it handle?
Arabic, English and any language your customers write in. It replies in the language of the customer's latest message.
More questions
- Will it make up an order status?
- No. It answers from the order record, and without one it does not report a status.
- Does AI cost extra?
- Each AI message past your plan's included ones is US$0.02, the same on every paid plan, paid from your prepaid balance; Free includes US$1 a month. Messages are unlimited on every paid plan.
- Does it answer voice notes?
- Yes. Voice notes are transcribed, then answered as text.