Turn WhatsApp questions into ecommerce orders.
Otobiz answers sizing, stock and delivery questions on WhatsApp while the shopper is still deciding.
From product question to delivery
Stock, orders, payment and returns in one WhatsApp chat.
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Stock checked in the catalog
Only sizes that exist, each with price and count.
Lists the sizes in stock
Shows price and units left
Holds the bag for 30 minutes
Where a sale gets stuck
Answers from your catalog
The AI answers sizing, stock and delivery from the products you load, at any hour.
Order status from the real order
Add your order records and the AI answers from them; with no match, it asks for the order number.
All your chats, one inbox
Chats from WhatsApp, Instagram and every channel you connect arrive together, with the customer's history.
Features
One inbox for every conversation
Connected channels in one live queueShared Inbox
Answers from your business information
Replies written from your own dataAI Replies
Products inside the conversation
Prices for replies and ordersProduct Catalog
Orders started on WhatsApp
Take the order inside the conversationWhatsApp Ordering
Common questions
How do products get into Otobiz?
Load them by hand or by spreadsheet, and the AI answers from them. Add order records from your own systems.
Who handles refunds and disputes?
Your team. A refund decision or payment dispute stops the AI in that chat and marks it Needs a person in the inbox.
Can customers buy inside WhatsApp?
They can browse products, build a cart and get a checkout link in the chat. Payment opens on your checkout page.
Can Otobiz confirm cash on delivery orders?
Yes. A ready workflow sends each cash on delivery order a WhatsApp confirmation, and a later reminder can invite the shopper to pay online instead.
What happens when something sells out?
Mark the item unavailable. It drops off the WhatsApp list, and an order that includes it is stopped before it is placed.
Will it make up an order status?
No. It answers from the order record, and without one it does not report a status.
How do I keep prices current?
Edit an item in Otobiz, and the next AI answer and order use the new price.
What does WhatsApp cost per message?
Paid plans have unlimited messages, with WhatsApp from US$39 a month; Free includes 1,000 messages a month. AI messages past a paid plan's included ones are US$0.02 each, and Meta bills its own fee with no Otobiz markup.