Ecommerce and D2C
Sell and support in the same thread.
The message that decides a sale and the message that saves a refund arrive in the same place. Answer both from one inbox.
From product question to delivered order
Answer stock, take the order, take payment, and keep the customer after the parcel lands.
Stock
A stock question answered from the catalog.
The customer asks about one item and gets the variant that actually exists, with its price.
What the customer sees
MessagesListProduct card
What the team gets
Item reserved
Transit 38 in graphite, held for 30 minutes
Read availability from the live catalog
Offer only the variants in stock
Move straight into the order
Where a sale gets stuck.
Keep the sale moving in one thread.
- Pre-purchase questions go unanswered for hours
- A shopper asking whether something fits, ships in time, or is back in stock is minutes from buying or leaving. When that message sits overnight in a phone somebody left at the office, the sale is decided by the delay, not by the answer.
- Where is my order eats the support day
- Order status is the single highest-volume question in retail, it has one correct answer, and that answer is already in a system. It should never be typed by a person, and in most small teams it is typed dozens of times a day.
- The customer is five different people
- The same buyer messages Instagram about a product, WhatsApp about the delivery, and email about the refund. Three tools, three histories, three people apologising for asking again.
- 01
Every customer channel in one inbox
WhatsApp, Instagram, Messenger, and Telegram land in one shared inbox. Conversations keep their channel and contact history, and records can be linked when the customer's identity is known.
- 02
Product questions from your own catalog
Load your products by hand or by spreadsheet and AI agents answer from them, so sizing, materials, and availability come from your data. WhatsApp can show a single product card or your whole catalog inside the conversation.
- 03
Order status answered from the real order
Add order records from systems you control and the AI agent answers status questions from the real order. When there is no matching order, it asks for the missing detail or holds the reply for review instead of guessing.
Common questions
Do you connect to our store platform?
There is no direct store-platform integration today. Products can be loaded by hand or spreadsheet, and order records can be added from systems you control.
How does it answer where is my order?
From the order records in your business account. If there is no matching order, the AI agent asks for the missing detail or holds the reply for review.
Will the AI make up stock or delivery information?
It answers only from what you connected and keeps the sources with the reply. When the information is missing, it asks a focused question or holds the reply for review.
Can we sell inside WhatsApp?
You can send product and catalog messages, reply buttons, option lists, and a call-to-action link to checkout. Product discovery and the decision stay in the conversation; the checkout link opens the payment page.
What does WhatsApp cost per message?
Your business covers Meta's usage charges separately from the Otobiz subscription. Cost depends on billable deliveries, message category, recipient market and the pricing rules in effect. Use the applicable rate card and invoice for the amount owed; delivery receipts provide billing classifications, not a final currency amount.
Ready to put this to work?
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