Transcribe WhatsApp voice notes into searchable text.
Customers who would rather talk than type get answered anyway.
Voice note
0:18 · WhatsApp
“My repaired speaker is ready. Can I collect it on Tuesday?”
Yes. Your speaker will be ready at the Al Quoz desk from 10 AM.
Otobiz transcribes customer voice notes into text in the same chat, so your team and the AI can answer.
WhatsApp, Instagram, Messenger and Telegram
Transcripts found by message search
The AI answers voice notes in text
Nothing to set up
Audio your team can scan
Each voice note shows its transcript right in the thread. Your team works through a queue of voice notes as fast as text.
- Transcript shown with the message
- Original audio still there to play
Nothing lost when audio fails
If a recording cannot be transcribed, the message still lands with an audio placeholder. Your team sees it and can answer by hand.
- A clear placeholder, never a silent drop
- Audio converted so it plays in the browser
More capabilities
The same rules as text
A transcribed voice note follows the same consent, 24-hour window and history rules as a typed message. Sensitive questions still go to your team.
- Answered from your business information
- Logged in the activity history
Calls on WhatsApp
Business calling on your WhatsApp number is coming, with a voice AI agent to answer calls. Call records will sit in the customer's thread.
- Inbound and outbound calls on your number
- Spoken answers from the same knowledge
Questions buyers ask
Which channels support voice notes?
WhatsApp, Instagram, Messenger and Telegram. Each voice note is stored with the conversation and transcribed as it arrives.
Can the AI answer a voice note?
Yes. The AI agent reads the transcript and replies in text, from the same knowledge base as a typed question.
Is there a size limit?
Yes. Audio above the download limit is not transcribed, so one huge file cannot hold up the queue. The message keeps its placeholder for your team.
Can I search old voice notes?
Yes. Message search covers transcripts, so you can find a chat by what the customer said.
More questions
- Are transcripts private to my business?
- Yes. They are stored with your other messages, and no other business can reach them.