Voice notes become text.
Customers who would rather talk than type get answered anyway.
Voice note
0:18 · WhatsApp
“My repaired speaker is ready. Can I collect it on Tuesday?”
From first message to a clear answer.
Turn customer voice notes into text inside the same thread. Your team can scan and search the transcript, and AI agents can answer it from the same business information used for typed messages.
Inbound voice notes transcribed into the conversation
Transcripts searchable with the rest of your messages
The reply agent drafts from the customer's actual words
A file too large to handle is called out, not silently dropped
What resolves the conversation
Audio your team can scan
A queue of voice notes is slow to triage because every one costs its full length to hear. Text makes it scannable in the same second as any other message.
- Transcript shown with the message in the thread
- Included in message search
- The original audio still available to play
Handled inside the size limits
A file too large for the channel is refused with a reason instead of arriving broken, and audio is converted to a format that plays where it needs to.
- Download ceiling on inbound media
- Format conversion so the audio plays reliably
- A clear placeholder when transcription is unavailable
More capabilities
Customer records a note
Someone sends a voice message on WhatsApp, Instagram or Messenger instead of typing, which is common on mobile and in noisy environments.
Audio is fetched
The file is downloaded from the provider within a size limit and stored against the conversation like any other attachment.
Speech becomes text
The audio is transcribed and the text is attached to the message, so your team reads it instead of pressing play.
It is answered like a message
The transcript follows the same answer path, so a spoken question about an order uses the same business information as a typed one.
The same rules as text
A transcribed message is a message. It carries the same consent state, the same conversation window and the same activity history.
- Replies from your business information
- Consent and window rules unchanged
- Sent and logged the same way as a typed message
Calls on WhatsApp, Soon
Business calling on the WhatsApp number, so a conversation that needs a voice call does not have to leave the channel it started in.
- Inbound and outbound calls on the connected number
- Call records attached to the customer's thread
- Access to calling controlled per person
A voice agent that answers, Soon
An automated voice answer for calls that uses the same knowledge base and approval rules as the messaging agent.
- Spoken answers from the same source material
- Hold sensitive calls for your team's review
- Recording and transcript kept with the conversation
Good to know
- A voice note only transcribes as well as it was recorded. Very noisy audio still needs a person to listen.
- Voice note transcription is not a contact center phone system with queues and hold music.
- Outbound voice messages from your team are not part of the transcription path.
Questions buyers ask
Which channels support voice notes?
Inbound voice messages arrive on WhatsApp, Instagram and Messenger. They are downloaded, stored with the conversation and transcribed.
What happens if the audio cannot be transcribed?
The message appears with an audio placeholder and the file is still available to play. Nothing is lost, it just is not searchable as text.
Can the AI answer a voice note?
Yes. The transcript is what the reply agent reads, so a spoken question is answered from the same knowledge base as a typed one.
Is there a size limit?
Yes. Inbound media above the download ceiling is not fetched, which keeps a single large file from blocking a queue.
More questions
- Can Otobiz make phone calls?, Soon
- Voice note transcription does not place or receive calls. WhatsApp calling is a separate capability.
- Is there a voice AI agent?, Soon
- The live feature transcribes voice notes. An agent that answers a call is a separate capability.
- Are transcripts stored with my other data?
- Yes. They live in your business like every other record, where no other business can reach them.
- Can I search old voice notes?
- Where a transcript exists, message search covers it, so you can find a conversation by what was said in it.
Answer every customer from one inbox.
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