Healthcare
Handle patient admin while clinical decisions stay protected.
Routine admin is answered while you are with a patient. Clinical questions stay out of automated replies.
From routine question to the right care team
Resolve clinic administration while keeping clinical judgement with qualified staff.
Booking
A slot found without a phone queue.
The patient sees what is genuinely free, picks one, and gets a reference.
What the customer sees
MessagesListWhatsApp Flow
What the team gets
Appointment booked
Thursday 4:30 PM, Dr Rahman
Show only slots that are actually open
Take the details the front desk needs
Confirm with a reference the clinic can find
Where patient admin needs a safer boundary.
Handle the admin and keep clinical questions out of automation.
- Reception cannot be on the phone and at the desk
- Front-desk staff are with a patient when the phone rings. Calls are missed, voicemails go unheard, and the patient books elsewhere.
- No-shows are expensive and preventable
- A missed appointment costs the slot and the patient. Reminders reduce it, and manual reminders stop the moment the day gets busy.
- Sensitive information in an unmanaged inbox
- Patient messages on a personal phone can be seen by anyone holding it, with no clear record of who handled the conversation.
- 01
Administrative questions answered, clinical ones not
Hours, location, parking, preparation instructions, and what to bring are answered from your documents. Clinical questions stay in the same thread for a qualified professional, with the reason shown.
- 02
Patient messages stay with the right practice
Only invited teammates can open a practice's conversations. Branch access can separate locations, and assignments show who owns each reply. Because the contact list is shared with the invited team, add only people who should handle patient messages.
- 03
A record of every message and decision
The send history keeps the exact message, reviewer, and delivery status. Patient records stay inside the practice account and are not visible to another practice.
Common questions
Will the AI answer medical questions?
No. Otobiz answers administrative questions from your documents and keeps clinical topics in the same thread for a qualified professional.
What compliance certifications does Otobiz hold?
Otobiz does not currently hold a security or compliance certification. If your organization has regulatory requirements, validate the complete setup before using Otobiz with regulated data.
Can we stop staff seeing patient phone numbers?
No. The contact list is shared with the invited practice team, so add only staff who should handle patient data. Branch access can separate locations where needed.
Do appointment reminders send automatically?
Confirmed bookings can prepare one reminder, tracked so it is sent once and checked against the normal sending rules.
Where is the data stored?
In one cloud region. You cannot choose which.
Ready to put this to work?
Start with one customer journey and build from there.
7-day free trial. Nothing is charged when you start. Cancel before it ends and pay nothing.