Take clinic admin off your desk.
Otobiz takes booking requests and answers directions and preparation questions on WhatsApp. Medical questions go straight to your staff.
From booking to the care team
Bookings, insurance and fees on WhatsApp, clinical questions to staff.
- Open this week
Routine check booked this week
Reception offers times, then confirms with a reference.
Offers this week's times
Takes name and file number
Confirms with a reference
Where the front desk falls behind
Admin questions answered
Hours, parking, preparation and what to bring come from your own documents.
Medical questions reach staff
The AI sends your holding message, stops replying in that chat and marks it Needs a person.
One inbox for the practice
Only invited staff can open patient chats, and assignments show who owns each one.
Features
Answers from practice documents
What your AI answers fromBusiness Information
Medical questions sent to staff
Replies written from your own dataAI Replies
One inbox for the practice
Connected channels in one live queueShared Inbox
Booking requests in chat
Booking requests and reminders in chatAppointments
Common questions
Can patients book in the chat?
Yes. Otobiz collects the day and time, and your front desk confirms in the same chat.
Can patients write in Arabic?
Yes. Otobiz replies in Arabic, English or any language the patient writes in.
Can the front desk take over a chat?
Yes. A reply from the front desk takes over from the AI, and Release hands the chat back.
Can I send appointment reminders?
Yes. Send a ready-made reminder template before the visit, and the customer's reply lands in the same chat.
What if a customer wants to reschedule or cancel?
The AI takes the change request and passes it to your team in the same chat.
Can it handle several branches?
Yes. When you have more than one branch, the AI asks which one before offering anything else.
What does WhatsApp cost per message?
Paid plans have unlimited messages, with WhatsApp from US$39 a month; Free includes 1,000 messages a month. AI messages past a paid plan's included ones are US$0.02 each, and Meta bills its own fee with no Otobiz markup.