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From the leak to the invoice, in one thread.
Quote from a photo, book the visit, tell them when the engineer is coming, and get paid before he leaves.
From the first photo to a paid job
Quote from what they send, book the visit, track the engineer, and settle before the van leaves.
Emergencies
The job goes to whoever answers first.
Location taken, an engineer dispatched, and the customer told what to do while they wait.
What the customer sees
MessagesLocation requestLocation
What the team gets
Engineer dispatched
On site within 40 minutes, callout quoted
Answer immediately, at any hour
Get an engineer moving before the details
Tell them what to do in the meantime
Where a job goes to someone else.
Quote, book, and get paid on completion.
- The job goes to whoever replied first
- Someone with a leak messages three companies. The one who answers within the hour gets the work.
- Nobody knows when the engineer is coming
- A morning slot means the customer waits four hours, then calls to ask, and someone has to go and find out.
- Paying happens days later
- The job is done, the invoice goes out that evening, and it is chased twice before it is paid.
- 01
Quoted from what they send
The customer sends a photo and a few details, and gets an indicative price and a slot rather than a promise to call back.
- 02
The engineer, named and tracked
On the day, the customer knows who is coming, when, and where they currently are, which is the call they would otherwise make.
- 03
Paid before the van leaves
The completed job is billed in the thread and settled on the spot, so nothing is chased later.
Common questions
Can we quote from a photo?
You can capture the photo and the details in one form and send back an indicative price with the conditions attached. A firm price still comes from whoever prices your work.
Can customers see when the engineer is arriving?
Yes. They get the engineer's name, the window, and a live location on the way, which removes most of the calls a dispatcher takes.
How does extra work get approved?
The engineer sends a photo and a price from the job, and the customer approves or declines in one tap. Nothing is done until they answer.
Can we take payment at the job?
Yes. The bill is sent in the conversation and paid there, with the receipt and any warranty in the same thread.
Does it work for emergency callouts?
The location is captured immediately and the job reaches whoever is on call, with the customer told the arrival time rather than left waiting.
Ready to put this to work?
Start with one customer journey and build from there.
7-day free trial. Nothing is charged when you start. Cancel before it ends and pay nothing.