Reply to Google reviews from your team inbox.
Public reviews sit beside your WhatsApp and social messages.
Customer review
Google Business Profile
The fitting was excellent. I waited longer than expected at collection.
Reply ready
Thank you for the honest note. We have changed our collection handover so the next visit is quicker.
Otobiz brings your Google reviews into the shared inbox, where the AI answers new ones and your team steps in.
New Google reviews in your inbox
AI answers or leaves it for you
Your team can reply or replace
Every reply saved with its author
Reviews in the working queue
Google reviews get their own tab in the shared inbox, beside messages and comments. Your team handles them during normal work.
- Rating and review text shown together
- Connection health shown with your other channels
AI answers, your team steps in
The AI answers each new review or leaves it for your team. Anyone who handles the inbox can write a reply or replace one.
- Checks Google first, never overwrites a person's reply
- Author and time kept in the activity history
More capabilities
Part of the same customer picture
Each review arrives against the location that owns it. The team that answers messages also sees what customers say in public.
- Separate reviews for each location
- Reply history shared across the business
Questions buyers ask
Which review sources are supported?
Google Business Profile, with replies published back to the same profile.
How current is the review list?
New reviews arrive as Google reports them, and your earlier reviews load when you connect.
Does the AI reply to reviews?
Yes. It answers each new review or leaves it for your team, and it checks Google first so it never writes over a reply a person already posted.
Does replying affect my rating?
No. The star rating belongs to Google, and your response is published exactly as written.
More questions
- How fast should I reply to a review?
- Same day is a good target, because future customers read your replies. Having reviews in the working queue makes that realistic.