Reply to reviews from the inbox.
Keep reviews visible beside customer messages.
Customer review
Google Business Profile
The fitting was excellent. I waited longer than expected at collection.
Reply ready
Thank you for the honest note. We have changed our collection handover so the next visit is quicker.
From first message to a clear answer.
Bring Google reviews into the queue where your team already answers customers. Read the rating, prepare a response, and publish it from the same place without losing track of who replied.
Google Business Profile reviews pulled in on a schedule
Reply from the inbox and publish back to Google
Every reply attributed to the member who wrote it
Reviews sit beside messages and comments in one queue
What resolves the conversation
Reviews in the working queue
Reviews are a tab in the same inbox as messages and comments, which means they are handled during normal work.
- A scheduled sync, with no manual refresh
- Stored per location for businesses with more than one
- Sits beside private messages and public comments
Publishing is a deliberate act
A review reply is public and permanent in a way a chat message is not, so only a business owner can publish it and the action is kept in the activity history.
- Only business owners can publish a reply
- Operators can read reviews without publishing
- Every published reply recorded with its author
More capabilities
Connect the profile
Connect the Google Business Profile that owns the location. The integration is stored against your business with its own health state.
Reviews sync in
A scheduled sync pulls reviews and stores them against the location, so the queue is current without anyone checking the Google interface.
Write the reply
Answer from the reviews tab in the inbox. Publishing is limited to business owners, so a public response is a deliberate act.
It publishes back
The reply is posted to Google and recorded in the activity history with the person who sent it.
Part of the same customer picture
Reviews arrive against the location and business that owns them, so the same team that answers messages sees what is being said in public.
- Location aware for multi-site businesses
- Integration health visible with your other channels
- Reply history shared with the rest of the business
Drafted replies for reviews
Suggested review responses use your knowledge base and the review text, then stay editable before publishing.
- Draft generated from the review and your source material
- Editable before it is published
- Publishing remains limited to business owners
Good to know
- Google Business Profile is the only review source.
- Otobiz cannot remove or edit a customer's review. Only your response is yours.
Questions buyers ask
Which review sources are supported?
Google Business Profile. Reviews are synced on a schedule and replies are published back to the same profile.
How current is the review list?
A background sync runs on a schedule, so new reviews appear without anyone refreshing a page or opening Google.
Who can reply?
Business owners can publish. Other team members can read reviews without posting a public response.
Are replies drafted by AI?
You write the reply. A review is a public statement about your business, so it is not something the AI sends on its own.
More questions
- Can I manage several locations?
- Yes. Reviews are stored per location, so a business with more than one profile sees them separated.
- Is a review reply recorded?
- Yes. Publishing writes to the business activity history with the person who wrote it and when.
- Can I be notified about a new review?
- Notification categories control which events reach you in the app. The reviews tab is the reliable working queue.
- Does replying affect my rating?
- Ratings are Google's. Otobiz publishes your response, it does not change the score or the review text.
- How fast should I reply to a review?
- Sooner is better, because a reply is read by future customers. Keeping reviews in the working queue is what makes same-day replies realistic.
- Can I see reviews next to that customer's messages?
- Reviews arrive against the location, so they sit in their own tab. Matching a reviewer to a contact is a judgement someone makes.
Answer every customer from one inbox.
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