WhatsApp for retail stores and branches.
Otobiz checks stock, holds items and takes payment in the chat before the customer travels.
From stock question to collection
Stock, holds, payment and follow-up in one WhatsApp chat.
Stock checked at the nearest branch
Stock and price, nearest branch first.
Asks for their location
Checks stock per branch
Gives price and distance
Where a store loses the sale
Stock checked across branches
With your inventory connected, the AI answers from the shelf nearest the customer.
Paid before the trip
The customer pays for a held item in the chat, so the visit is a pickup.
Reach shoppers who walked out
A code at the till starts a chat, and an opt-in lets you follow up later.
Features
Answers from your business information
Replies written from your own dataAI Replies
One inbox for every conversation
Connected channels in one live queueShared Inbox
Products inside the conversation
Prices for replies and ordersProduct Catalog
Orders started on WhatsApp
Take the order inside the conversationWhatsApp Ordering
Common questions
Do we need a number for each shop?
No. One number can serve several branches, or each shop can have its own.
Does it work without an inventory connection?
Yes. Stock questions then go to your staff to check, and everything else works as usual.
Can we hold an item for someone?
Yes. The hold and its pickup time are confirmed in the chat.
What happens when something sells out?
Mark the item unavailable. It drops off the WhatsApp list, and an order that includes it is stopped before it is placed.
Is ordering on by default?
Otobiz places orders itself once you switch that on. Until then, each confirmed order goes to your team to place.
Does it answer voice notes?
Yes. Voice notes are transcribed, then answered as text.
What does WhatsApp cost per message?
Paid plans have unlimited messages, with WhatsApp from US$39 a month; Free includes 1,000 messages a month. AI messages past a paid plan's included ones are US$0.02 each, and Meta bills its own fee with no Otobiz markup.