Retail
The shop floor, answered from anywhere.
Check stock, hold an item, take a deposit and bring the customer back, without anyone leaving the till.
From stock question to collected purchase
Answer what is on the shelf, hold it, take payment, and keep the customer after they leave the shop.
Stock
Answered from the shelf, not a guess.
The customer gets live availability at the branch nearest them, with the price.
What the customer sees
MessagesLocation requestList
What the team gets
Item located at the right branch
Two in stock at Mall of the Emirates
Find the branch nearest the customer
Read availability off the shelf itself
Give the price and how many are left
Where a shop floor loses a sale.
Answer, hold, and get paid before they travel.
- The phone rings while there is a queue
- One person is serving, the phone is ringing about stock, and one of the two gets ignored.
- Nobody knows what the other branch has
- A customer is told to try another store, with no idea whether the trip is worth making.
- A visit leaves no trace
- Someone comes in, does not buy, and there is no way to reach them again.
- 01
Stock checked across every branch
Connect your inventory and a stock question is answered from what is actually on the shelf, in the branch nearest the customer, with the price.
- 02
Payment before the journey
A customer pays for a held item in the conversation, so the trip to the shop is a collection rather than a gamble.
- 03
The customer who walked out
A code at the till or on the receipt starts a conversation with the visit attached, which turns a footfall number into a contact you can reach.
Common questions
Can it tell a customer which branch has an item?
Yes, once your inventory is connected. The customer shares a location and gets the nearest branch that actually has it, with the price and how many are left.
Can we hold an item for someone?
Yes, with a time limit you set. The hold expires on its own so stock does not sit reserved for someone who never came.
Can customers pay before coming in?
Yes. The order is sent as a bill in the conversation and paid there, so collection is just handing it over.
How do we reach customers who visited but did not buy?
Invite shoppers to message you through a code at the till or on the receipt. If they want later offers, explain what they will receive and record their opt-in. Starting a chat alone does not authorize future promotions.
Do we need a number for each shop?
You can connect multiple WhatsApp numbers for the same business and choose which branches each serves. One number can serve several branches; a separate number per outlet is optional. Meta's account limits and each number's eligibility still apply.
Ready to put this to work?
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