The chosen variant sells out during the conversation
Response
State that it is no longer available and show confirmed alternatives.
Customer safeguard
Do not keep quoting earlier availability as current.
D2C brands, retailers and catalog sellers
Take ecommerce orders on WhatsApp
Answer product questions, collect delivery details and confirm the order in one chat.
Sadu HomeBusiness Account
Today
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Build the conversation in this order
Use a richer format only when it saves the customer a step.
Text and reply buttons
Answer with current details
Confirm the exact variant, availability and price the customer asked about.
WhatsApp Flow
Collect the order
Use a Flow for size, quantity and the requested delivery window.
Location
Pin the destination
Request a precise map pin plus building and access notes.
Reply buttons and document
Confirm the order
Repeat product, amount, delivery window and payment method before the customer confirms.
Have the facts ready first
No chat can make up for missing prices, stock, policies or locations.
- Current product variants, prices and availability
- Delivery areas, fees and time windows
- A precise address and access-note policy
- Rules for substitutions, cancellation and returns
Plan for common exceptions
Say what's known, ask for what's missing and never invent a result.
The location pin and written address disagree
Response
Show both back to the customer and ask which one is correct before confirming.
Customer safeguard
Do not choose one silently.
The customer changes one order detail
Response
Recalculate the order and repeat the full final summary.
Customer safeguard
Treat the earlier confirmation as replaced, not partially edited.
Payment status cannot be verified
Response
Say that payment is not yet confirmed and provide the valid next step.
Customer safeguard
Never infer payment success from a message or screenshot alone.