Instagram DMs, answered.
Every DM lands in your shared inbox, answered by AI.
- Customer: You replied to their story
Do you have this in medium?
- Samar Outdoor:
Yes, medium is in stock. AED 349, in rust or olive.
- Samar Outdoor:
Trail Jacket, RustAED 349 · S to XLView
Trail Jacket, OliveAED 349 · S to XLView - Customer:
Rust in medium, to Al Barsha please.
- Samar Outdoor:
Done! Order SO-2481 is placed. It arrives in Al Barsha tomorrow.
❤️
What Otobiz does on Instagram
Otobiz answers Instagram DMs from your product and policy information, on the professional account you connect.
DMs beside every channel
Otobiz puts Instagram threads in the same inbox as your other channels, with the same assignment and notes.
Search- NoorHi! Graphite is in stock in 2 sizes.
- Reem HaddadI've passed this to our team. Someone will reply here shortly.
- Sara IdrisYes, 36 litres, 55 x 35 x 23 cm. It fits cabin limits on most airlines in the region.
- Omar NasserDone. It ships tonight for tomorrow, and the courier takes the cracked one at the door. No charge.
Comment replies that move to DM
A comment that matches your rule opens a DM, and your team can also reply in public.
Answers from what you sell
AI answers product and policy questions from your own content, in the customer's language. Refunds, disputes and requests for a person go to your team.
Buttons and cards
Send quick replies, a link button or a carousel of up to ten cards.
What it takes to connect
Sign in to Instagram, approve access and pick the professional account.
- Your Instagram accountThe account you own
- OtobizAI replies
- One shared inboxFor your team
Questions buyers ask
Do I need a Facebook Page to connect Instagram?
No. A professional Instagram account connects on its own through Instagram login.
What kind of Instagram account is required?
A business or creator account. Meta does not allow messaging on personal accounts.
Can Otobiz reply to Instagram comments?
Yes. A comment that matches your rule gets a private DM, and your team can reply in public from the inbox.
Do replies sent from the Instagram app show up here?
Yes. They are saved on the thread, so the history stays complete.