Take orders on WhatsApp, inside the chat.
Customers pick items, confirm the total and share delivery details.
Otobiz takes WhatsApp orders from your catalog, so customers need no store app or website.
Tappable menu inside WhatsApp
Typed orders turned into a basket
Totals checked against your catalog
Delivery or pickup captured in chat
A menu the customer can tap
First-time customers get your items as a tappable list inside WhatsApp, built from your catalog. Regulars can just type what they want.
- Items with short descriptions and prices
- Sold-out items left off the list
- Typed orders land in the same basket
Prices that cannot drift
The total is recalculated from your catalog when the customer confirms. Items that sold out since the quote are caught before the order is placed.
- Catalog prices, never invented ones
- A confirmation message before placing
- You are notified of every new order
More capabilities
Delivery and pickup details
Delivery or pickup, the address and a preferred time are collected in the chat. An order waits until the address is there.
- Delivery or pickup choice
- Scheduled time for later orders
- Short form where WhatsApp supports one
Order questions answered from records
Once an order exists, the AI answers status questions from the order itself. It never invents an order or a status.
- Recent orders found by the customer's number
- Cash on delivery confirmation messages
Questions buyers ask
Which channels support ordering?
WhatsApp, with a tappable menu and checkout in the chat. Chats on every other channel you connect are answered too.
Where does the menu come from?
From your Otobiz product catalog. The AI and the menu read the same list, so customers are offered real items at real prices.
Can customers order in their own words?
Yes, in Arabic, English or any language they write in. A typed order such as two shawarma and a juice becomes a basket for the customer to confirm.
Is ordering on by default?
Otobiz places orders itself once you switch that on. Until then, each confirmed order goes to your team to place.
More questions
- Can customers ask for catering or bulk orders?
- Yes. Catering, event and bulk requests are taken in the chat as a quote request for your team to price.