WhatsApp follow-ups and response time, in one inbox.
The customer who said they would think about it does not get forgotten.
Follow-up
Oakline Home · stock request
“Can you check the walnut desk tomorrow?”
Otobiz lets your team snooze a WhatsApp chat until the customer is ready, then brings it back by itself.
Snooze until a time you pick
Chats return to the queue by themselves
Median first reply time in analytics
See how many chats still wait
Snooze that returns by itself
A snoozed chat leaves the open queue and comes back at the time you pick, whether or not anyone is watching. It stays searchable while it waits.
- One hour, this evening, tomorrow or next week
- Or an exact date and time
- A Snoozed tab for parked chats
Response time in the numbers
Analytics shows your median first reply time and how many chats still wait for one. A chart shows how replies spread from under a minute to over a day.
- Last 7, 30 or 90 days
- Filter by channel or connected account
- Busiest weekdays and hours
More capabilities
Open, snoozed or closed
Every chat is open, snoozed or closed, and the whole team sees the same state. Each change is saved in the activity history.
- Snooze or close in one click with macros
- Filter the queue by state
Questions buyers ask
What is the difference between snoozing and closing?
Closing marks a chat as done. Snoozing parks it until a set time, then it returns to the open queue by itself.
What happens if the customer writes while a chat is snoozed?
The message lands in the chat as normal, but the chat stays snoozed until its time is up. Check the Snoozed tab if you expect a reply.
Can I schedule a WhatsApp message for later?
Yes, with a follow-up sequence. It sends at the time you set and stops if the customer replies first.
How is first response time measured?
From the customer's first message to the first reply, shown as a median. Chats still waiting for a reply are counted separately.