Fitness and gyms
Catch the member before they lapse.
Attendance falls before a membership cancels. The message that arrives in that gap is the one that matters.
From class search to first visit
Make trial discovery, booking, and schedule changes simple for a prospective member.
Pricing
The price, the tie-in and the joining fee.
Everything a prospect needs to compare, including what most gyms leave until the desk.
What the customer sees
ListMessages
What the team gets
Trial booked
Free day pass, Saturday
Quote the monthly and the annual side by side
State the joining fee and any tie-in
Offer a trial rather than pushing the sale
Where trials and member attention fall away.
Follow up while the member still cares.
- Trial leads go cold in days
- Someone who asks about a trial is motivated this week and gone next week. The follow-up window is short and usually missed.
- Cancellation comes too late
- By the time a member cancels, the decision was made weeks earlier. Nothing surfaces the drop in attendance that preceded it.
- Class changes have to reach people fast
- A cancelled class or a changed instructor needs to reach the right members immediately, and email does not do that.
- 01
Trial follow-up that runs on its own
A trial request enrols in a short sequence that stops the moment they reply or book, so the follow-up happens in the days it still matters.
- 02
Retention segments from real behavior
Segments on time since last visit, engagement recency, and stored member facts surface people who are drifting, so an outreach lands before the cancellation.
- 03
Clear client ownership for every trainer
Keep each conversation with the right trainer without losing the shared history. AI agents continue routine replies, and any review stays beside the full member context.
Common questions
Can we follow up trial leads automatically?
A short follow-up can begin after a trial question and stop as soon as the person replies or books.
Can we spot members who are about to lapse?
Segments on time since last visit and last engagement surface them, provided that activity is recorded against the contact.
How do we tell members about a cancelled class quickly?
Send to the segment booked into that class, on the channel they read. The send follows the review rules your team sets.
Does this replace our membership system?
No. It handles the conversation and the contact record. Membership and payments stay where they are.
Ready to put this to work?
Start with one customer journey and build from there.
7-day free trial. Nothing is charged when you start. Cancel before it ends and pay nothing.