Customer conversations, handled.
Otobiz answers customers across WhatsApp, Instagram, Messenger, and Telegram using your business information.
A small business can receive more messages than its team can answer between serving customers and running the business. The messages arrive on several apps, the answers sit in different places, and sales go cold while customers wait.
The choices behind the product.
A focused set of decisions for small teams that answer customers while running the business.
- Answers from your information, not from the internet
- Agents answer from what you connect: uploaded files, your website, question and answer pairs, and the customer's own history. Every reply keeps the sources it used. When the information is missing, the agent asks a focused question or holds the reply for review.
- Review before higher-impact actions
- Agents handle routine conversations automatically when you enable them. Campaigns and higher-impact actions follow the review rules you set. When review is required, your team sees the exact message or change before it runs, and an edit needs a fresh review.
- Your channel accounts stay yours
- Your business owns the WhatsApp Business Account, number and approved templates connected through Meta. Consent records are stored separately in Otobiz. Check how to retain those records and complete the number-migration steps before changing providers. Instagram, Messenger, and Telegram connect to accounts you already control.
For people close to the customer.
The strongest fit is a team where answering and doing are often the same job.
Businesses where messaging carries the customer relationship: retail and D2C brands, clinics and salons, agencies running messaging for clients, and small teams whose bottleneck is answering rather than routing. Large contact centers with workforce-management needs are a different product category.
- Small teams with more messages than time
- Businesses where messaging is how customers reach you
- Teams that want agents to resolve routine conversations
Otobiz across the region.
A presence in the UAE's AI, commerce and business communities.
Meta partner
Digital commerce · Terrapinn
Seamless Middle East
Artificial intelligence · Dubai
Dubai AI Festival
Business community · Ras Al Khaimah
RAK Business Group
Artificial intelligence · Abu Dhabi
AI Everything Abu Dhabi
Bring us a real customer conversation.
We will map how an Otobiz agent would answer, confirm the next step with the customer, and apply your review rules where they matter.