AI and Your Data

• Default: AI features call models through OpenRouter, routed to OpenAI models. Embeddings use OpenAI text-embedding-3-small, also through OpenRouter.
• Your own key: a brand that connects its own AI key sends to the provider it chose (Anthropic, Google or OpenAI) directly, under that provider's terms.

• Otobiz: we do not use your or your customers' data to train models.
• OpenRouter: every request is sent with data collection set to deny.
• Model providers: OpenAI, Anthropic and Google do not train on paid API data by default.

• Provider window: each provider applies its own window, up to 30 days for abuse monitoring. OpenAI and Anthropic: 30 days. Google: a limited period.
• Deleting data in Otobiz does not remove it from provider logs.

• Logs: production stores no prompt content in logs.
• Usage metrics: kept 180 days.

• Stored: AWS us-west-2, with a 14-day backup copy in us-east-1.
• Model calls: they leave that region. Providers process them in their own regions.

Otobiz does not filter card numbers or passwords out of messages before a model sees them. Ask your customers not to send them in chat.

Questions about AI and your data? Email us at support@otobiz.ai.