1. Delete your data yourself
- Delete individual records — open a conversation or contact in the app and delete it; it is removed from our production systems immediately and no longer available to your team.
- Disconnect a channel — remove a connected channel (a WhatsApp number, Instagram account, or Facebook Page/Messenger) from your workspace's channel settings. We immediately delete that channel's access credentials and stop receiving new data from it. The conversations your business already had through that channel stay in your workspace as your own customer history; delete them individually, or delete the workspace, to remove those too.
- Revoke access on Meta's side — remove our access from your Facebook or Instagram account settings (Settings → Apps and websites, or Business integrations). Once revoked we can no longer access data from that account, and we delete that channel's stored credentials immediately, exactly as if you had disconnected it in the app.
- Delete your entire workspace — go to Settings → General info and use Delete workspace. This permanently and irreversibly deletes all workspace content — conversations, contacts, attachments and media, automation rules, reports, the audit log, connection credentials, and all Meta platform data — from our production systems immediately.
- Leave it — a workspace with no messages and nobody signing in for 90 days is deleted automatically, in full. We email the owner 30 days, 7 days, and 1 day beforehand, and signing in resets the 90 days.
2. Request deletion by email
If you prefer, or can no longer sign in, email support@otobiz.ai from the address associated with your account with the subject "Data deletion request". We will verify the request, complete the deletion within 30 days, and confirm to you in writing once it is done.
End customers — people who messaged a business through the service — should send deletion requests to that business, which controls the conversation data. Deleting the contact in the app removes the conversation history. You may also email us and we will forward the request to the business and assist it in responding.
3. Requests through Meta
When you remove Otobiz from your Facebook or Instagram account, Meta notifies us and we immediately delete the stored credentials for the affected channel and stop receiving data from it. If Meta sends us a data-deletion request on your behalf, we record it and return a confirmation code you can use to track the request, and we delete the platform data that request covers. If you reached this page with a code, your request has been received and is being processed.
4. Contact us
Questions about deleting your data? Email us at support@otobiz.ai. See our Privacy Policy for full detail on retention and deletion.