Let customers complete the next step in WhatsApp.
Collect the details a conversation needs without sending people to another form.
Move from interest to a useful next step.
Collect registration details, preferences, booking requests, quotes, or feedback through guided screens inside WhatsApp. The submitted details return to the conversation so Otobiz can confirm the next step.
Multi-screen forms inside the WhatsApp conversation
Registration, booking, preferences and feedback
Prefilled details when the business already knows them
Submitted details returned to the conversation
What moves the customer forward
One task, completed in the conversation
A Flow replaces a long exchange of separate questions with a short guided experience that still feels native to WhatsApp.
- Registration and lead capture
- Appointment and service requests
- Preferences and personalized choices
- Feedback and satisfaction forms
End with a clear next step
Submission is followed by a confirmation, booking request, or follow-up message. Updating another system needs a supported integration.
- Submitted details kept with the customer
- Confirmation sent in the same thread
- Workflow started from the submitted details
More capabilities
Choose the customer outcome
Start with one clear job such as event registration, an appointment request, preference capture or feedback.
Build the screens
Ask only for the details needed to complete that job, with clear choices and a concise review step.
Return the submitted details
The answers return to the same conversation in a structured form your team can use for the next step.
Continue the conversation
Use the submitted details to confirm the result, update the record or start the next workflow with the context intact.
Screens that match the decision
Each screen earns its place. Customers see useful choices, clear validation and a final review before they submit.
- Choice, date and text inputs
- Required fields shown before submission
- Review and confirmation before completion
Live checks from the right system, Soon
When the answer depends on current capacity or availability, a connected data source checks the source system instead of presenting a stale choice.
- Capacity checks for registrations
- Available dates or time slots
- Prefilled customer details where appropriate
- A clear response when the connected system is unavailable
Good to know
- A Flow must be created and published before customers can use it.
- Live capacity, booking, and customer checks through connected systems are not available today.
- A submitted form is not proof that a payment, ticket or booking was completed in another system.
Questions buyers ask
Does a customer leave WhatsApp to complete a Flow?
No. The screens open inside the WhatsApp conversation and return the customer to the same thread when they finish.
Can a Flow check live availability?, Soon
Connected-data checks require an integration that can provide current capacity or availability.
What happens after someone submits?
The details return to the conversation so Otobiz can confirm receipt and continue a workflow. Updating another system needs an integration that supports that action.
Is a WhatsApp Flow the same as an Otobiz workflow?
No. A WhatsApp Flow is the form a customer fills in the conversation. A workflow is the automation that reacts to an event and continues the work.
More questions
- What can a WhatsApp Flow collect?
- It can collect structured choices and text for jobs such as registration, booking requests, preferences, quote requests and feedback.
- Can we use a Flow for event registration?
- Yes. Registration is a documented WhatsApp Flow use case. Ticket creation, payment, and access control remain in the event system and are not completed by Otobiz today.
- Can a Flow take payment in the UAE?
- A Flow can collect information needed before payment, but native WhatsApp payment is not available through Otobiz in the UAE. Payment links need a supported payment integration, which is not yet available.
Bring customers back with timely follow-ups.
Ready to put this to work?
Start with one customer journey and build from there.
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