Sage linen setQueen sizeAED 320
One item list, used everywhere.
Keep the prices your team and AI quote in sync.
Arden & RowBusiness Account
Today
Move from interest to a useful next step.
Keep the products, prices, identifiers, and availability used in customer conversations in one catalog. AI agents answer from it, customers choose from it, and orders use it to check the total.
Add items by hand or paste a spreadsheet
Price, currency, stock keeping unit and image per item
AI agents quote only what is in it
Feeds the in-chat menu and order pricing
What moves the customer forward
Get items in quickly
A first catalog usually already exists in a spreadsheet. Pasting rows is faster than a wizard, and single items can be added as the range changes.
- Title, price, currency, identifier and image
- Paste rows from a spreadsheet for a bulk load
- Add and remove items individually
- Source shown per item so you know where it came from
Accuracy where it counts
A quoted price becomes a promise. Using the real catalog keeps the agent from inventing a product or price.
- Real items and real prices, straight from your catalog
- It will not invent an item or a price
- Order totals recalculated against the live list at confirmation
More capabilities
Add your items
Create products one at a time with a title, price, currency and identifier, or paste rows from a spreadsheet for a first load.
Mark what is available
Every item says whether it is available, so a sold-out item is not quoted and then cancelled an hour later.
It becomes the source
The catalog is what the reply agent answers from and what builds the in-chat menu, so both quote the same prices.
Point campaigns at it
Campaign messages can carry a call to action that points at your catalog, so a broadcast leads somewhere concrete.
Used inside the conversation
The catalog is not a page a customer has to visit. It is rendered inside the chat as a selectable list they can order from.
- Interactive item list inside WhatsApp
- Short descriptions within the platform's limits
- Availability respected when the list is built
Synced from your store, Soon
An integration that keeps the catalog in step with an external store and pulls its order feed, so a single system of record stays outside Otobiz.
- Scheduled catalog sync from a store platform
- Order feed imported against the same contacts
- Manual items and synced items side by side
Good to know
- The catalog can also be kept by hand, which means somebody has to keep it right.
- The catalog holds items and prices. It is not an inventory system with stock counts.
- In-chat lists are limited by what the messaging platform allows in one message.
Questions buyers ask
How do I load my products?
Add them individually, or paste rows from a spreadsheet with title, price, currency, identifier and image.
Can I connect my online store?, Soon
Add products individually or import them from a spreadsheet. Store synchronization is a separate capability.
Does the AI use the catalog?
Yes. It answers from the live list, and it will not invent an item, a price or an identifier.
What happens when something sells out?
Availability is checked when the in-chat list is built and again before an order is placed, so a sold-out item is not confirmed.
More questions
- Can customers see the catalog in chat?
- Yes. It is rendered as a selectable list inside WhatsApp, which is how in-chat ordering starts.
- Can I have several currencies?
- Currency is set per item, so a catalog can hold more than one, though a single order should stay in one currency.
- Are images supported?
- An image can be stored against an item and used where the channel supports showing one.
- Does the catalog drive campaigns?
- Campaign messages can carry a call to action pointing at your catalog, which gives a broadcast somewhere concrete to lead.
- How often should I update prices?
- Whenever they change, because the catalog is what the agent quotes from and what an order total is recalculated against before it is placed.
Bring customers back with timely follow-ups.
Ready to put this to work?
Start with one customer journey and build from there.
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