How do I load my products?

Add them individually, or paste rows from a spreadsheet with title, price, currency, identifier and image.

Can I connect my online store?

Connect your store and the catalogue follows it. It can also be kept in the workspace by hand or by pasted import.

Does the AI use the catalogue?

Yes. It answers from the live list, and it will not invent an item, a price or an identifier.

What happens when something sells out?

Availability is checked when the in-chat list is built and again before an order is placed, so a sold-out item is not confirmed.

Can customers see the catalogue in chat?

Yes. It is rendered as a selectable list inside WhatsApp, which is how in-chat ordering starts.

Can I have several currencies?

Currency is set per item, so a catalogue can hold more than one, though a single order should stay in one currency.

Are images supported?

An image can be stored against an item and used where the channel supports showing one.

Does the catalogue drive campaigns?

Campaign messages can carry a call to action pointing at your catalogue, which gives a broadcast somewhere concrete to lead.

How often should I update prices?

Whenever they change, because the catalogue is what the agent quotes from and what an order total is recalculated against before it is placed.

Marketing and growth

One item list, used everywhere.

Quote yesterday's price and you lose the sale or the margin.

A product catalogue is the list of items a business sells, with prices, identifiers and availability. In a messaging business it does more work than a shop page: it is the source the AI quotes from, the list a customer picks from inside a conversation, and the reference that keeps an order total honest.

Add items by hand or paste a spreadsheet
Price, currency, stock keeping unit and image per item
The AI quotes only what is in it
Feeds the in-chat menu and order pricing

How it works.

01
Add your items
Create products one at a time with a title, price, currency and identifier, or paste rows from a spreadsheet for a first load.
02
Mark what is available
Every item says whether it is available, so a sold-out item is not quoted and then cancelled an hour later.
03
It becomes the source
The catalogue is what the reply agent answers from and what builds the in-chat menu, so both quote the same prices.
04
Point campaigns at it
Campaign messages can carry a call to action that points at your catalogue, so a broadcast leads somewhere concrete.

Get items in quickly

A first catalogue usually already exists in a spreadsheet. Pasting rows is faster than a wizard, and single items can be added as the range changes.

Title, price, currency, identifier and image
Paste rows from a spreadsheet for a bulk load
Add and remove items individually
Source shown per item so you know where it came from

Accuracy where it counts

The reason a catalogue matters is that a quoted price becomes a promise. Grounding the agent in the real list is what prevents an invented one.

Real items and real prices, straight from your catalogue
It will not invent an item or a price
Order totals recalculated against the live list at confirmation

Used inside the conversation

The catalogue is not a page a customer has to visit. It is rendered inside the chat as a selectable list they can order from.

Interactive item list inside WhatsApp
Short descriptions within the platform's limits
Availability respected when the list is built

Synced from your store^soon

A connector that keeps the catalogue in step with an external store and pulls its order feed, so a single system of record stays outside Otobiz.

Scheduled catalogue sync from a store platform
Order feed imported against the same contacts
Manual items and synced items side by side

What it does not do.

The catalogue can also be kept by hand, which means somebody has to keep it right.
The catalogue holds items and prices. It is not an inventory system with stock counts.
In-chat lists are limited by what the messaging platform allows in one message.

Common questions

How do I load my products?: Add them individually, or paste rows from a spreadsheet with title, price, currency, identifier and image.
Can I connect my online store?: Connect your store and the catalogue follows it. It can also be kept in the workspace by hand or by pasted import.
Does the AI use the catalogue?: Yes. It answers from the live list, and it will not invent an item, a price or an identifier.
What happens when something sells out?: Availability is checked when the in-chat list is built and again before an order is placed, so a sold-out item is not confirmed.
Can customers see the catalogue in chat?: Yes. It is rendered as a selectable list inside WhatsApp, which is how in-chat ordering starts.
Can I have several currencies?: Currency is set per item, so a catalogue can hold more than one, though a single order should stay in one currency.
Are images supported?: An image can be stored against an item and used where the channel supports showing one.
Does the catalogue drive campaigns?: Campaign messages can carry a call to action pointing at your catalogue, which gives a broadcast somewhere concrete to lead.
How often should I update prices?: Whenever they change, because the catalogue is what the agent quotes from and what an order total is recalculated against before it is placed.

The reason a customer comes back a second time.