WhatsApp on your own number.
The number on your shopfront is the number that answers.
Keep every action clear and accountable.
Let several teammates answer customers through one business-owned WhatsApp number. Otobiz handles the 24-hour customer-initiated conversation window and uses Meta-approved templates when that window has closed.
Your business account, your number, your templates
Several team members answering one number
The reply window handled for you, before a send is attempted
Template builder, submission and status in one place
What keeps the work controlled
Switch without losing your number.
A number on the WhatsApp Business app stays on your phone and connects alongside it, with your contacts and up to six months of one-to-one chats copied in. A number with another provider moves across once that provider releases it, keeping its display name, quality rating and approved templates.
- Keep the WhatsApp Business app working on your phone
- Contacts and recent one-to-one chats copied in
- Display name, quality rating and templates move with the number
- More than one number on the same business
One number, a whole team
The Business app supports linked devices. A platform inbox adds a shared queue with assignment, internal notes and customer context when the team needs clearer ownership.
- Shared queue with per conversation ownership
- Internal notes and mentions the customer never sees
- Contact record, orders and past threads beside the chat
- Read receipts pushed back when your team opens a thread
More capabilities
Connect through embedded sign-up
Sign in with the Meta business that owns the number. The business account, the number and the templates are registered to you, not to Otobiz.
Bring or build templates
Existing approved templates sync in. New ones are built, validated against Meta's rules and submitted for review from inside the business.
Answer inside the window
When a customer writes, a free-form conversation window opens. Replies inside it are ordinary messages and need no template.
Use a template outside it
Once the window closes, an approved template is required, so a message is not silently rejected by the platform.
The conversation window, handled for you
WhatsApp allows free-form replies during its 24-hour customer service window, opened or reset by a customer's message or call. Window eligibility is checked before a send is attempted.
- Window state evaluated at the moment of sending
- Template required automatically once it has closed
- Scheduled messages re-checked at send, not at scheduling
Templates as a first-class object
Templates are built, validated and submitted from the business, and their status is visible without opening Meta's tooling.
- Header, body, footer and buttons with placeholder samples
- Validation against Meta's rules before submission
- Approved, pending, rejected and paused states visible
- Rejection reasons carried back with a revise and resubmit path
Sending that respects the rules
Otobiz sends through Meta's official WhatsApp Business Platform. Opt-in checks and opt-out handling help protect your number's quality rating, on one-to-one replies and campaigns alike.
- Marketing sends require a positive opt-in
- Opt-out keywords suppress a contact automatically
- Pacing, quiet hours and per contact frequency caps
- Every send written to the activity history
Deeper platform features, Soon
Use WhatsApp business calling on the connected number.
- Business calling on the connected number
Good to know
- Connecting needs a Meta business account. Keeping the WhatsApp Business app alongside Otobiz works only for numbers Meta treats as eligible, on a recent version of the app.
- Template approval is Meta's decision and its timing is not something any software controls.
- Meta usage charges depend on delivered messages, category, recipient market and current exemptions. Budget separately for Meta and Otobiz, using the rules effective on the delivery date.
Questions buyers ask
Do I own the WhatsApp number?
Yes. You connect the business account and number you own. Otobiz sends through them and does not resell you a number.
Can I keep using the WhatsApp Business app?
Yes, for an eligible number on the WhatsApp Business app (not regular WhatsApp). You scan a QR code from the app, and it keeps working on your phone. Your contacts and up to six months of one-to-one chats are copied into Otobiz. Linked devices such as WhatsApp Web need linking again, and the app has to stay in use on the phone.
Can I move my number from another provider?
Yes. Disconnect it at your current provider so Meta can release it, then connect it through Meta inside Otobiz. The display name, quality rating and approved templates come with it. The display name must already be approved, a number on the On-Premises API moves to the Cloud API at Meta first, and a number Meta has restricted cannot move. Past chats do not move with the number, so keep a copy from your old provider if you need them.
Can several people use one number?
Yes. One number shared by the whole team is the main reason to move to the platform. Assignment and notes keep a team from colliding.
More questions
- What is the conversation window?
- A customer's message or call opens or resets a 24-hour service window. Once it closes, an eligible approved template is required; a business reply does not extend it.
- How do I get templates approved?
- Build the template in the business, where it is validated against Meta's formatting rules, then submit it. Status and rejection reasons come back into the same view.
- Can I bring existing templates?
- Yes. A sync pulls your existing approved templates from Meta so you are not rebuilding what already works.
- What happens if I send outside the window?
- A template is required once the window has closed, so the platform's rule is applied before the message is attempted.
- Is there a limit on how fast I can send?
- Yes. You set how fast a send may go, and when WhatsApp says slow down, the send waits instead of pushing.
- What happens to my number if I leave?
- It stays yours, with its business account, templates and quality rating. That is the point of connecting your own account.
Answer every customer from one inbox.
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Start with one customer journey and build from there.
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