AI knowledge base for your WhatsApp chatbot.
The sale no longer waits for the one person who knows the answer.
Approved knowledge
Sources ready for customer answers
Yes, within 14 days if every part is included.
The Otobiz knowledge base turns your files, Q&A pairs and website pages into accurate AI answers.
Files, text, Q&A pairs and websites
Websites re-read on a schedule
Test any answer before customers do
Choose which AI uses each source
Add what you already have
Upload files, paste text, write question and answer pairs or add your website. Nothing needs rewriting before the AI can use it.
- PDF, Word, text, image and spreadsheet files
- Question and answer pairs for daily questions
- Your website, whole or in part
- Help articles you publish in Otobiz
Built for the second message
A two-word follow-up like "in blue" is read with the question before it, and matching works on meaning.
- Follow-ups read in context
- Different wording finds the same answer
More capabilities
Control what gets used where
Choose whether each source serves customer replies, your team's assistant or marketing. Pin a key source so it is used in every answer.
- Folders by topic or team
- Pinned sources always included
- Refresh on demand after edits
Websites that stay in step
Your website is re-read on a schedule, so a price change on the site reaches the next answer. Pages that have not changed are skipped.
- Changed pages updated, never duplicated
- Re-read it yourself after publishing
Questions buyers ask
How do I train the AI on my website?
Add your website address and choose how much of it to read. A large site takes a few minutes, and each source shows when it is ready.
Can I test an answer before customers see it?
Yes. Ask a question yourself and read the answer, so you spot a missing or outdated fact first.
What happens if nothing matches?
The AI asks one clarifying question or says your team will check. If it still cannot answer, the chat goes to your team.
How fast does an update reach the AI?
From the next reply after the source is re-indexed.
More questions
- Do question and answer pairs beat documents?
- For frequent, specific questions, yes, because the answer is already worded your way. Documents cover everything else.
- Is my knowledge base shared or used for training?
- No. It belongs to your business alone, and it never goes into a shared training set.