Fewer failed deliveries with WhatsApp updates.
Otobiz lets recipients track, rebook and confirm cash orders on WhatsApp before the van loads.
From dispatch to first-time delivery
Tracking, redirects, COD and claims in one WhatsApp chat.
Tracking answered in the chat
Stops away, ETA and the driver's location.
Checks the shipment status
Shares the driver's location
Offers a neighbor drop-off
Where a delivery costs twice
Status from the shipment
Once your shipment records are connected, the AI answers from them.
Failed deliveries rebooked in chat
The recipient asks for a new day or fixes the address before the next run.
Cash orders confirmed first
The recipient confirms the amount and the window before the order is loaded.
Features
Answers from your business information
Replies written from your own dataAI Replies
One inbox for every conversation
Connected channels in one live queueShared Inbox
Updates to the right recipients
Send to a segment, answer repliesWhatsApp Campaigns
Work that runs on its own
Build, test and run automationsWorkflows
Common questions
Can recipients write in Arabic?
Yes. Otobiz replies in Arabic, English or any language the recipient writes in.
What if a recipient reports damage?
Damaged or missing items go straight to your team, and the AI stops replying in that chat.
Can several dispatchers share the inbox?
Yes. Assign each chat so two people don't answer the same recipient.
What starts a workflow?
A customer message: any new chat, or one that matches your keywords. A workflow can also run at a set time, once or on repeat.
What if a send fails partway?
Each recipient's result is kept with a reason. You can pause, resume or cancel, and retry the failed sends.
Will it make up an order status?
No. It answers from the order record, and without one it does not report a status.
What does WhatsApp cost per message?
Paid plans have unlimited messages, with WhatsApp from US$39 a month; Free includes 1,000 messages a month. AI messages past a paid plan's included ones are US$0.02 each, and Meta bills its own fee with no Otobiz markup.