Clinics, services and appointment-led businesses

WhatsApp templates for appointments

Confirmations, reminders and changes that keep the date, place and preparation easy to find.

Personalize a message

Copy, personalize and verify.

Keep the purpose intact. Change the variables, tone and button destinations for your business.

Utility

Appointment confirmed

Send when: The appointment has been confirmed in the booking calendar.

Message preview

Preview only

Hi {{1}}, your {{2}} appointment is confirmed for {{3}} at {{4}}. {{5}}. Tap below to view the details or change the time.

View appointmentChange time

Variables

{{1}}Customer name
{{2}}Service
{{3}}Date and time
{{4}}Branch or visit location
{{5}}Preparation note

Buttons or quick replies

View appointment, Change time

Window and consent

Use only after the slot is confirmed. Outside the service window, send as an approved utility template.

Utility

Appointment reminder

Send when: A confirmed appointment is approaching.

Message preview

Preview only

Reminder: your {{1}} appointment is on {{2}} at {{3}}. {{4}}. Confirm below or choose another available time.

ConfirmChange time

Variables

{{1}}Service
{{2}}Date and time
{{3}}Location
{{4}}Preparation note

Buttons or quick replies

Confirm, Change time

Window and consent

Keep the reminder tied to an existing appointment. Do not add unrelated offers.

Utility

Appointment rescheduled

Send when: A schedule change has succeeded and the new slot is confirmed.

Message preview

Preview only

Your {{1}} appointment has moved to {{2}} at {{3}}. The previous time is no longer active. Tap below to view the updated confirmation.

View confirmationGet help

Variables

{{1}}Service
{{2}}New date and time
{{3}}Location

Buttons or quick replies

View confirmation, Get help

Window and consent

Send only after the new slot is confirmed. State clearly that the earlier appointment is no longer active.

Marketing

Invite a return visit

Send when: The customer opted in to receive service reminders or offers on WhatsApp.

Message preview

Preview only

Hi {{1}}, it may be time to book your next {{2}}. Choose a preferred day below or stop service reminders.

Choose a dayStop reminders

Variables

{{1}}Customer name
{{2}}Service

Buttons or quick replies

Choose a day, Stop reminders

Window and consent

This is marketing. Send only with WhatsApp marketing opt-in and use an approved marketing template outside the service window.

Use another template pack.

Keep the same discipline across sales, service, appointments and operational updates.

All resources

Turn these messages into a complete journey.

We will connect the sending moment, customer choice and final confirmation for your exact business process.

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