Classic assorted box16 pieces, serves 8AED 145
Pre-order
Food and beverage
Turn WhatsApp into your direct ordering channel.
Answer menu questions, confirm orders and reservations, and keep the customer relationship after checkout.
From menu choice to collection
Keep quantities, dietary details, payment, and pickup status clear in one order thread.
Hearth & GrainBusiness Account
Today
Pre-orders
The festive rush is booked before it starts.
The customer picks a box, a quantity and a delivery date before the rush starts.
What the customer sees
CarouselWhatsApp FlowCatalog order
What the team gets
Pre-order placed
8 classic boxes, delivery 12 November
Show the boxes with prices and portions
Take quantity, date and address
Confirm a dated pre-order
Where direct orders and regulars get lost.
Take the order and remember the customer.
- Marketplaces keep the customer
- You cook the food, pay the commission, and never learn who ate it. Rebuilding a direct relationship starts with a channel you control.
- Order and reservation messages arrive at the worst moment
- Peak service is exactly when nobody can look at a phone, and exactly when the messages arrive.
- Menu questions repeat forever
- Allergens, portion sizes, delivery radius, and opening hours are asked hundreds of times and answered from the same three facts.
- 01
Menu and policy questions answered automatically
Load the menu, allergen information, and delivery rules, and AI agents answer routine questions with the sources shown. Allergen questions or requests outside that information stay in review.
- 02
Direct ordering in the conversation
A customer picks items in chat, confirms the cart, gives an address, and receives status updates on the same thread as the order moves through the kitchen.
- 03
Regulars turned into a segment
Order history and conversation history make it possible to define regulars, lapsed customers, and high-value customers, and to message each group differently with consent screening applied.
Common questions
Can customers order directly through WhatsApp?
Yes. A customer builds an order in the conversation, confirms it, gives an address, and gets status updates on the same thread.
Do you connect to delivery marketplaces?
Not by integration. The usual route is capturing customers directly, with a QR code on packaging or at the counter, so the relationship is yours.
Can it answer allergen questions?
From the documents you connect, with sources shown. Given the stakes, allergen questions can stay in the same thread for qualified kitchen review.
Can we message customers about a new menu?
Yes, to contacts with a recorded marketing opt-in. Choose the relevant customer group and review the message before it sends.
Ready to put this to work?
Start with one customer journey and build from there.
7-day free trial. Nothing is charged when you start. Cancel before it ends and pay nothing.