Book it in the conversation.
Let customers book in chat and send reminders automatically.
Move from interest to a useful next step.
Let customers choose a real appointment time from your service hours, duration, and buffer rules. Confirmed bookings stay with the customer record, and reminders follow the same sending rules as other messages.
Services with duration, buffer, price and time zone
Open slots generated from your rules, minus what is booked
Bookings held against the customer's contact record
Reminders sent the same way as any other message
What moves the customer forward
Services, not just a calendar
A service definition carries the details that decide whether a slot is real: how long it takes, what gap it needs afterwards, and when it is offered.
- Duration and buffer per service
- Optional price and currency
- Time zone per service, and a location where relevant
- Active and inactive services without deleting history
Slots that reflect reality
Availability is generated from your rules and then reduced by what is already booked, so the same slot cannot go twice.
- Slots generated across a forward window
- Booked starts removed from the open set
- Inactive services produce no slots at all
More capabilities
Define the service
Give it a name, a duration, a buffer between bookings, an optional price and the time zone it runs in. A location can be attached for multi-site businesses.
Set the hours
Availability rules generate the open slots. Slots already taken are removed, so what a customer sees is what is genuinely free.
Take the booking
The booking is stored against the customer's contact record, so the conversation, the history and the appointment sit together.
Remind before it happens
Reminders for confirmed bookings follow the review and sending rules your team sets, and each one is prepared once.
Reminders that respect the rules
A reminder is an outbound message like any other, so it passes consent, suppression and the conversation window checks before it goes.
- Queued for bookings starting inside a set window
- Stamped so each booking is reminded once
- Sent through the same review and delivery checks as any other message
- Recorded in the activity history
Tied to the customer record
A booking belongs to a contact, so the reply agent can answer a question about it and a segment can reach everyone with a visit coming up.
- Bookings visible with the customer's orders and history
- Customer events available as segment conditions
- Follow-up after the appointment through a sequence
Good to know
- There is no public booking page. Slots and bookings live in the business and in the conversation.
- Taking deposits needs a payment integration that is not yet available. Otobiz does not hold customer funds.
- There is no two-way sync with an external calendar.
Questions buyers ask
How are open slots calculated?
From the service duration, its buffer and its availability rules, minus the starts that are already booked.
Can I run more than one service?
Yes. Each has its own duration, buffer, price, time zone and active state, and a location can be attached where a business has several.
Are reminders automatic?
Confirmed bookings starting within a set window are prepared for one reminder and sent under the review and sending rules your team sets.
Do reminders respect opt-outs?
Yes. A reminder is an outbound message and passes the same consent, suppression and conversation window checks as any other.
More questions
- Can customers book by messaging?
- Bookings are held against the contact record, so a conversation is the natural place to arrange one, with your team or automation capturing the details.
- Can I take a deposit?
- Not through Otobiz today. A service can keep its price, but taking a deposit needs a payment integration that is not yet available.
- What happens if someone cancels?
- The slot goes back on offer straight away, so a cancelled appointment does not sit on a time someone else could book.
- Does the AI know about a customer's booking?
- Yes. A booking sits with the customer's records, so an answer about an upcoming appointment comes from the booking itself.
- Can I offer the same service in two locations?
- A service carries a location and a time zone, so the same offering can exist per site with its own hours.
Bring customers back with timely follow-ups.
Ready to put this to work?
Start with one customer journey and build from there.
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