Appointment booking on WhatsApp, confirmed by your team.
Customers ask in their own words and language.
Otobiz collects appointment requests inside WhatsApp and passes each one to your team to confirm.
Service, day and time collected
Your team confirms every booking
Booking forms inside WhatsApp
Ready-made reminder templates
Booking requests with every detail
The AI asks which service and which day before anything else. Your team gets a request complete enough to confirm in one message.
- Service, day and preferred time
- Time kept in the customer's own words
- Request saved with the customer's chat
Your team confirms every booking
Each request stays in the shared inbox with the full conversation. A person checks the time and replies in the same chat to confirm.
- Request and chat history in one place
- Disputed no-show fees go to a person
More capabilities
Booking forms inside WhatsApp
A WhatsApp form lets the customer choose a service and a preferred date and time in a few taps. The answers return to the conversation.
- Choose, schedule and confirm screens
- Answers saved with the chat
Reminders customers can act on
Appointment reminder templates are ready to submit for Meta's approval. Each names the day and time and carries a reply button.
- A general and a day-before reminder
- Opt-outs checked before every send
Questions buyers ask
Who confirms the booking?
Your team. The AI collects the service, time and details, then tells the customer your team will confirm.
Where does my team see booking requests?
In the shared inbox, with the customer's details in the chat. Your team confirms from its own diary.
Can I send appointment reminders?
Yes. Send a ready-made reminder template before the visit, and the customer's reply lands in the same chat.
Can it handle several branches?
Yes. When you have more than one branch, the AI asks which one before offering anything else.
More questions
- What if a customer wants to reschedule or cancel?
- The AI takes the change request and passes it to your team in the same chat.