Security and data protection.

How Otobiz protects your conversations, channels and customer data.

Controls in place

Business data separation
Messages, contacts and files stay inside the business they belong to. The database and server both refuse access across businesses.
Encrypted channel credentials
Channel access tokens are encrypted before storage, with the key managed separately. Disconnecting a channel removes its stored access.
Team and branch access
Only invited teammates can open a business account. Branch access separates locations, and removing a teammate ends their access.
Campaign approval
A campaign waits for approval of its exact content. Any edit needs a fresh approval.
Traceable sends
Each send keeps the message, recipient, approver and delivery result. A repeated request never sends the same message twice.
Encryption and recovery
Connections use verified TLS, and credentials and backups are encrypted at rest. Deleted records can remain in encrypted backups until those copies expire.

We answer from the product as it works today.