Answer hotel guests on WhatsApp, anytime.
Otobiz answers rates, policies and directions at any hour, in the language the guest writes in.
From first question to checkout
Bookings, transfers, requests and payment in one WhatsApp chat.
- Free this weekend
Booked direct at midnight
Rooms and rates sent, no phone call.
Sends the weekend rooms and rates
Takes guest details in a form
Confirms total and reference
Where the guest journey breaks
Answers at any hour
Rates, inclusions and cancellation terms come from your own documents.
One record per guest
Booking, arrival and in-stay messages share one thread, so nobody asks twice.
One inbox across shifts
Notes and assignment carry over, so the next shift sees what was promised.
Features
Answers from your rates and policies
Replies written from your own dataAI Replies
One guest thread for the team
Connected channels in one live queueShared Inbox
Pre-arrival and post-stay messages
Follow-ups that stop on replyFollow-up Sequences
Guest details in a WhatsApp form
Registration, booking and forms inside WhatsAppWhatsApp Flows
Common questions
Can the front desk step in?
Yes. A reply from your team takes over from the AI, and Release hands the chat back.
Will it message guests at night?
No. Scheduled sends wait until quiet hours end in the guest's own time zone.
Which language does it reply in?
The one the guest writes in, including Arabic and English.
Does a customer leave WhatsApp to complete a Flow?
No. The screens open over the chat, and the customer is back in the same thread when they finish.
Does it answer voice notes?
Yes. Voice notes are transcribed, then answered as text.
Can I turn off stop-on-reply?
Yes, per sequence. Leave it on for sales follow-ups and switch it off for reminders that should continue after a reply.
What does WhatsApp cost per message?
Paid plans have unlimited messages, with WhatsApp from US$39 a month; Free includes 1,000 messages a month. AI messages past a paid plan's included ones are US$0.02 each, and Meta bills its own fee with no Otobiz markup.