Travel and hospitality
Guests ask at their hour, not yours.
Questions arrive from other time zones and in other languages. AI agents answer routine ones and hold booking or payment decisions for review.
From arrival plan to in-stay support
Coordinate transfers, guest details, and service requests in one useful thread.
Availability
Booked direct, at midnight, without a call.
The guest sees what is genuinely free, picks a room, and holds it in the same thread.
What the customer sees
MessagesListWhatsApp Flow
What the team gets
Room booked direct
Sea view, two nights, breakfast included
Show only rooms actually free on those dates
Take the booking without a phone call
Confirm with the rate and what is included
Where the guest journey loses context.
Keep every guest request on one thread.
- The question arrives at 4am your time
- Travel demand is global by definition. A booking question answered eight hours later has usually been answered by somebody else already.
- The same guest details are asked for three times
- Booking, pre-arrival, and check-in each collect the same information because none of them share a record.
- In-stay requests get lost between shifts
- A request made to one shift and forgotten by the next is the single most common source of a bad review.
- 01
Availability and policy questions answered any hour
Rates, inclusions, cancellation terms, and directions come from your own documents and pages, with the sources shown. Booking changes and payment decisions stay in review.
- 02
One guest record across the journey
Pre-booking questions, confirmation, in-stay requests, and post-stay follow-up sit on one thread and one contact record, so the guest is not asked the same thing at every stage.
- 03
Pre-arrival and post-stay sequences
Send arrival instructions before a stay and a review request after checkout. The follow-up stops when the guest replies or should no longer receive it.
Common questions
Can it answer in the guest's language?
Replies are written in the language the guest wrote in. Your team sees Otobiz in English.
Can it take a booking or a payment?
No. AI agents answer availability and policy questions. Booking changes, payments, and other financial commitments stay with your team outside Otobiz today.
How do we avoid messaging a guest in the middle of their night?
Quiet hours are applied in the contact's own time zone, and scheduled sends wait.
Does context survive a shift change?
Yes. The thread, the contact record, internal notes, and assignment are shared, so the next shift sees what the last one did.
What happens when a guest messages during their stay and the desk is busy?
The message waits in the shared inbox with a draft written from your own information, and routine questions are answered automatically if you enabled that.
Ready to put this to work?
Start with one customer journey and build from there.
7-day free trial. Nothing is charged when you start. Cancel before it ends and pay nothing.