Events
Handle the event-day rush in one inbox.
Event messaging is quiet for weeks and then arrives all at once. Build for the spike.
From registration to follow-up
Guide an attendee through tickets, event-day changes, access, resources, and feedback.
Registration
A pass issued without a booking site.
Details taken, payment settled and a usable ticket delivered in the same thread.
What the customer sees
WhatsApp FlowPayment receiptDocument
What the team gets
Pass issued
Delegate pass, paid, ready to scan
Take the details the badge actually needs
Settle payment without a checkout page
Issue a pass they can show at the door
Where event-day communication breaks.
Give every attendee the current answer.
- Everything happens in one morning
- Weeks of quiet, then a sudden wave of people asking where to park, when the doors open, and whether they can still get in.
- Email is not read on the day
- Attendees on their way to a venue do not open email. They message, and they expect an answer in minutes.
- Schedule changes need to reach the right people
- A room change matters to one track and not the others, and a broadcast to everyone teaches people to ignore you.
- 01
The repeated questions answered instantly
Venue, timing, parking, accessibility, and agenda are answered from your own event documents, with sources shown, which absorbs most of the day-of volume without anyone typing.
- 02
Reminders and schedule updates by segment
Attendees, speakers, and sponsors are separate segments with separate messages, and a schedule change goes to the track it affects.
- 03
Registration and follow-up
Registration details captured in conversation land on the contact record, and a post-event sequence follows up with the people who actually attended.
Common questions
Can it handle a spike of hundreds of messages in an hour?
Routine questions are answered from your own event content once you enable automatic replies, and everything else queues in the inbox with a draft already written.
Can we message only one track or one ticket type?
Yes, if that is recorded as a tag or a field on the contact. Segments combine those conditions with and, or, and not.
How fast can we get a channel live before an event?
Telegram does not require Meta business verification. WhatsApp depends on Meta's checks, so begin that setup well before the event.
Can we collect registrations in the conversation?
Yes. Ask the registration questions in the conversation and keep the answers with the attendee record for the event team.
Can several staff work the inbox on the day?
Yes, with assignment, statuses, and internal notes so two people do not answer the same attendee.
Ready to put this to work?
Start with one customer journey and build from there.
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