Workflow templates / Get more reviews
Ask for a testimonial
Customers are asked for a few words about you, and the answer is saved on the contact to share later.
Works with: Any channel
How it works
- Someone messages REVIEW, or their order is delivered
- They're asked what they liked most
- Their words are saved on the contact
- They get a thank-you and a testimonial tag
Steps in the workflow: Trigger, Send message, Wait for reply, Set contact field, End, Add tag, Send message, Wait for reply, Send message, Send message, Trigger, Send message.
Who it is for
Shops and services that share customer words on their page.
Good to know
- Can it ask for a photo or a review?
- Yes. Turn on the photo question, the review link, or both.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.