Workflow templates / Reviews & feedback
Ask why someone left a sequence
Find out why people leave a sequence.
Works with: Any channel
How it works
- A contact leaves a sequence early
- They are asked why
- The answer is saved
Steps in the workflow: Trigger, Send message, Wait for reply, End, Set contact field.
Who it is for
Anyone running sequences.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.