Workflow templates / Reviews & feedback
Ask delivered customers for a review
Delivered customers are asked for a review while the order is fresh.
Works with: Any channel, Store
How it works
- An order is marked delivered
- The workflow waits three days
- A short feedback request is sent
Steps in the workflow: Trigger, Delay, Send message.
Who it is for
Any brand that wants more reviews.
Good to know
- Can I change the wait?
- Yes. Edit the wait card before publishing.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.