Workflow templates / Reviews & feedback
Measure satisfaction and route detractors
Customers rate you 0 to 10 and low scores reach a person.
Works with: Any channel
How it works
- Pick a saved segment and the send time
- Each contact is asked for a 0 to 10 score
- 7 and up get a thank-you
- Lower scores get an apology, a note and a person
Steps in the workflow: Trigger, Send message, Wait for reply, End, Condition, Send message, Send message, Internal note, Hand to the team.
Who it is for
Teams tracking satisfaction.
Good to know
- What if they don't reply?
- After two days the run ends quietly.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.