Workflow templates / Reviews & feedback
Draft review replies and hold risky ones
Each new review gets a drafted reply for your team, and risky ones are marked.
Works with: Any channel, Knowledge for AI to read
How it works
- A new review of your business arrives
- The AI drafts a reply and rates the risk
- Your team is told, and 1-star, legal and safety reviews are marked as risky
Steps in the workflow: Trigger, AI, Condition, Notify a teammate, Notify a teammate, Notify a teammate, End.
Who it is for
Brands that collect reviews and want fast, careful replies.
Good to know
- What starts it?
- A new review of your business. It names no customer, so nothing is sent to the reviewer.
- Who is told?
- Owners and admins, in the bell. Post the reply yourself, where the review lives.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.