Workflow templates / Orders & COD
Run a restaurant's ordering counter in chat
One greeting handles orders, order status and table bookings for a restaurant.
Works with: WhatsApp, Knowledge for AI to read
How it works
- The customer picks order, status or booking
- Orders walk menu, add-ons, address and payment, with online payment only when a payment method is connected
- Status questions read the order
- Bookings collect date, time and party size
Steps in the workflow: Trigger, Change stage, Reply buttons, Reply buttons, Send message, Send message, Send message, Set variable, Set variable, Wait for reply, Wait for reply, End.
Who it is for
Restaurants and cloud kitchens taking orders on WhatsApp.
Good to know
- Which menu does it show?
- Point the menu node at your catalog before publishing.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.