Workflow templates / Orders & COD
Answer “where is my order?” from your orders
“Where is my order?” gets an answer from your order records, never guessed.
Works with: Any channel, Knowledge for AI to read
How it works
- A customer asks about an order
- The AI writes an answer from the order on record
- No match: it asks for the order ID or hands off
Steps in the workflow: Trigger, AI.
Who it is for
Shops and restaurants with order traffic in chat.
Good to know
- Can it invent a status?
- No. It only states what the order record says.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.