Workflow templates / Orders & COD
Take cash-on-delivery orders from WhatsApp carts
A WhatsApp cart becomes a confirmed cash-on-delivery order without anyone typing.
Works with: WhatsApp, Store
How it works
- A customer sends a cart
- The workflow confirms the items and total
- It collects the delivery address turn by turn
- It places the order as cash on delivery
Steps in the workflow: Trigger, Reply buttons, Wait for reply, Send message, Send message, Wait for reply, End, Send message, Wait for reply, Send message, Wait for reply, Send message.
Who it is for
Shops that sell from a WhatsApp catalog and take cash on delivery.
Good to know
- Where do shipping and discounts come from?
- Orders → Checkout terms.
- What if the customer stops replying?
- The timeout paths are already wired; reword them before publishing.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.