Workflow templates / Orders & COD
Recover abandoned carts with a reminder
Shoppers who start a checkout and do not pay get a reminder and, later, a link back to their checkout.
Works with: Any channel, Store, Knowledge for AI to read
How it works
- A shopper starts a checkout on your store
- If they have not paid after an hour, the AI writes a gentle reminder
- A day later, if still unpaid, their checkout link; with none, a pay button for an unpaid order, or an offer of help
Steps in the workflow: Trigger, Internal note, Wait for event, End, AI, Wait for event, Condition, Send message, Condition, Send message, Reply buttons.
Who it is for
Online stores with a connected Shopify or WooCommerce store.
Good to know
- What starts it?
- Starts when a shopper begins a checkout on your connected store and we know who they are. A payment ends it early.
- What about consent?
- Every send checks consent and suppression.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.