Workflow templates / Orders & COD
Confirm a refund or return
A refund or return is confirmed. No money moves from here.
Works with: Any channel, Store
How it works
- An order is refunded or returned
- The customer gets a confirmation
Steps in the workflow: Trigger, Send message.
Who it is for
Shops that want fewer where-is-my-refund questions.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.