Workflow templates / Orders & COD
Tell customers when their order ships
Customers hear the moment their order ships.
Works with: Any channel, Store
How it works
- An order is marked shipped
- The customer gets a message saying it is on its way
Steps in the workflow: Trigger, Send message.
Who it is for
Shops that ship orders.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.