Workflow templates / Orders & COD
Take order changes before shipping
Order changes reach the team with the order number and what to change.
Works with: Any channel
How it works
- A customer asks to change an order
- They give the order number and the change
- A note sums it up and a person is assigned
Steps in the workflow: Trigger, Send message, Send message, Wait for reply, Set variable, Condition, End, Set variable, Send message, Send message, Wait for reply, Wait for reply.
Who it is for
Shops that ship physical orders.
Good to know
- Does it change the order itself?
- No. The team checks it hasn't shipped and updates it.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.