Workflow templates / Orders & COD
Follow up when an order is cancelled
Cancelled orders get an apology and an easy way back.
Works with: Any channel, Store
How it works
- An order is cancelled
- The customer gets an apology and an invitation to reorder
- The contact is tagged order-cancelled
Steps in the workflow: Trigger, Send message, Add tag.
Who it is for
Shops that want to win back cancelled orders.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.