Workflow templates / Orders & COD
Book metro tickets in chat
Riders book metro tickets in chat: stations, number of tickets, one confirmation.
Works with: Any channel
How it works
- The rider gives the start and end stations
- They pick 1, 2 or 3 tickets
- They confirm or change the details
- Your booking API issues the ticket and the reference is sent
Steps in the workflow: Trigger, Send message, Wait for reply, Send message, Send message, Wait for reply, End, Reply buttons, Set variable, Set variable, Set variable, Reply buttons.
Who it is for
Transit operators and ticketing partners.
Good to know
- Who issues the ticket?
- Your booking API. Point the API call at your service and match its reply fields before publishing.
- What if the booking fails?
- A person is told and finishes it by hand.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.