Workflow templates / Reviews & feedback
Follow up on a low rating
A low rating brings an apology and a person.
Works with: Any channel
How it works
- A customer gives a low rating
- They get an apology and a tag
- A person takes over
Steps in the workflow: Trigger, Send message, Add tag, Hand to the team.
Who it is for
Teams collecting ratings.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.